Lead IT Systems Engineer

 

About the team:

Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team — our end-user support team — as well as with our Security, Risk, and Trust teams and the broader Engineering department. 

 

About the role:

As a Lead IT Systems Engineer on the IT Systems team, you will lead the design, implementation, and maintenance of our enterprise SaaS systems. You will spearhead projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations, with a focus on scalability and efficiency. You'll collaborate closely with operations, engineering, and the IT Searchbar team to ensure seamless system performance and act as a technical escalation point for system-related issues. 

 

How you’ll have an impact

• You’ll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. 
• Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth.
• Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs).
• Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future.
• Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives.
• Implement new processes, and evaluate and improve existing processes.

Must-Haves (Non-Negotiables):

 

• A minimum of five years' experience in systems engineering within fast-paced and result-driven environments.
• Proven track record of defining problem statements, managing technical projects, collaborating with stakeholders, and delivering impactful results.
• Extensive experience in Identity Access Management (IAM), including IdP configuration, management, and maintenance (Okta or Azure experience is preferred).
• Strong experience working with enterprise-scale networking topics, including routing, DNS, and building and maintaining multiple global office networks and VPNs.
• Demonstrated proficiency in understanding and integrating Large Language Models (LLMs) or other AI technologies into enterprise systems for automation or process improvement.
• Deep technical knowledge in at least one additional domain: corporate security, endpoint management (Jamf, Intune, or equivalent), cloud infrastructure (GCP, AWS, or Azure), or enterprise SaaS administration(Atlassian,Google Workspace,etc).
• Strong experienc