Associate Information Designer; Website Support

Location: We are actively hiring in the DC Metro area. 

Who We Are: LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories. 

Let us be your partners in change.

About the Opportunity:

The Associate Information Designer; Website Support at LINK partners with clients across diverse industries to transform complex ideas into clear, compelling visual narratives. This role manages and provides policy and content management direction for the client’s website. You will translate data and abstract concepts into engaging visual formats—including website management, prototypes, wireframes, infographics, charts, and diagrams—designed for effective communication across print and digital platforms.

Manages and provides policy and content management direction for command’s website; including approximately 80 content managers and 40 daughter sites across the globe. Creates engaging content for a wide range of audiences; including: Members of Congress, Department of Defense (DOD), industry stakeholders, general public as well as military and civilian personnel within the client’s enterprise.

Qualifications: 

• Bachelor of Arts in Communications, or a related field
• 4-5 years of experience in website design, web content development, graphic design, or a related role
• Secret Clearance preferred
• Experience supporting or contributing to website builds, updates, or redesigns (e.g., page layouts, content updates, usability improvements)
• Strong expertise in information design, with a passion for creating clear, user-friendly digital experiences
• Familiarity with web best practices (e.g., usability, accessibility, responsive design) and structuring content for the web
• Experience with Microsoft SharePoint (e.g., building and maintaining pages, managing content, supporting site structure and navigation) preferred
• Highly motivated to solve end-user challenges, meet stakeholder needs, and achieve business goals
• Exceptional organizational skills, able to manage multiple projects simultaneously while maintaining accuracy and attention to detail
• Capable of meeting deadlines and adapting to changing requirements
• Comfortable navigating ambiguity and able to lead clients and teams to clarity around requirements
• Approaches work with optimism, openness to new ideas, and a collaborative mindset

Responsibilities:

Website Design & Content Management

• Support the design, development, and maintenance of client websites

• Manage and update website content, ensuring accuracy, usability, and alignment with client goals

• Develop and implement page layouts, navigation structures, and content organization to improve user experience

• Partner with stakeholders to gather requirements and translate them into clear, user-friendly web experiences

• Apply web best practices, including accessibility (Section 508), usability, and responsive design

• Monitor and identify opportunities to improve site performance, content clarity, and overall user engagement

• Create engaging digital content for a range of audiences, including industry stakeholders, the general public, and military and civilian personnel

• Translate complex information into clear, structured content and visuals optimized for web consumption

Collaborative Design & Iterative Prototyping

• Collaborate effectively with internal and external teams, confidently working within complex environments

• Prototype visually in real time to explore and refine ideas

• Work iteratively, proactively seeking and incorporating feedback from partners and clients to