About the role
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Skills
- Working knowledge of Microsoft 365 Administration/Google Workspace Administration.
- Understanding of SaaS applications, cloud technologies, and subscription-based platforms.
- Experience troubleshooting backup and recovery solutions.
- Knowledge of Microsoft Exchange Online, AD, Group Management, AD permissions, OneDrive, SharePoint Online, Teams, and Entra ID.
- Familiarity with Google Workspace services including Gmail, Drive, Shared Drives, Contacts, and Calendar.
- Understanding of authentication technologies including OAuth 2.0, SSO, MFA, and service accounts.
- Experience analyzing application logs and troubleshooting cloud-based application issues.
- Basic understanding of DNS, SMTP, HTTPS, and networking concepts.
- Familiarity with user provisioning, permissions management, and role-based access controls.
- Basic SQL knowledge, including the ability to run queries, analyze data, and assist with troubleshooting database-related issues.
- Understanding of data retention, compliance, backup methodologies, and disaster recovery concepts.
- Experience using ticketing systems and CRM platforms.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
Preferred Skills
- Experience supporting SaaS backup and recovery platforms.
- Familiarity with Microsoft Graph API and cloud application integrations.
- Basic PowerShell knowledge for Microsoft 365 administration.
- Understanding of cloud security best practices and data protection principles.
- Experience working in a customer-facing technical support environment.
Preferred Certifications
Industry-accepted certifications or equivalent work experience in one or more of the following areas:
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Google Workspace Administrator Certification
- Google Cloud Digital Leader
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Aplyr's read
Kaseya is a pivotal player in IT management, attracting professionals keen on automation and security solutions for MSPs and internal IT teams.
What's promising
- •Kaseya offers a comprehensive suite of IT management tools, enhancing efficiency for MSPs.
- •The company's focus on automation and security addresses critical industry needs.
- •Kaseya's growth provides diverse career opportunities across technical and strategic roles.
What to watch
- •Kaseya's rapid expansion may lead to integration challenges across its product suite.
- •High competition in IT management solutions could pressure Kaseya's market position.
- •Limited public information about employee satisfaction and work-life balance.
Why Kaseya
- •Kaseya specializes in solutions tailored for managed service providers and internal IT departments.
- •The company emphasizes IT automation, a key differentiator in the tech industry.
- •Kaseya's diverse role offerings reflect its broad approach to IT management challenges.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Kaseya
Kaseya is a leading provider of IT management solutions for managed service providers (MSPs) and internal IT departments, offering a comprehensive suite of tools for IT automation, security, and management.
