Senior Business Program Manager

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.

Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.

We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.

Want to make an impact? Join our pack and come work (and play!) with us.

Our Business Operations team supports our frontline agents and management team by creating game-changing improvements in process design, policy changes, improved data visualization, and enhancements to training and instructional design.  The Business Operations team also champions changes to product design, marketplace management, and marketing copy that better serves our customers, and therefore our support specialists.   

We are looking for a customer focused, data driven change agent who can help bring Operations’ strategic vision to life.  As the Program Manager, you will lead strategic programs that elevate the customer experience for our community of sitters, owners and pets.  You will sharpen workflows and policies, and integrate new tools and tech that enable our frontline.  Game-changing initiatives will have your fingerprints all over them through your leadership of cross functional teams across Rover. 

The Ideal candidates loves to serve customers and partner with their teammates. They will thrive in a fast-paced environment, act quickly to identify and improve key metrics, and solve high-impact business problems. This position requires that a person  savor ambiguous operating environments and change.  If you have a voracious appetite for interacting with data to solve problems, enjoy partnering with numerous organizational stakeholders, and you delight in delivering outstanding outcomes, this role may be for you.