Customer Issue Resolution Representative CER (m/f/x)*

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a Customer Issue Resolution Representative CER (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• End-to-End CIR Management – handling customer issues related to billing, collections, and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.

• Partners with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication.

• Must be able to work and handle sensitive/confidential financial data.

• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

• Knowledge and use of SAP/S4-Hana & Salesforce systems. Maintain and remain current with all SAP training and certifications.

• Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify, and implement service solutions.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree from preferable business, economics but other degrees are accepted

• Experience in customer service, finance, supply chain or sales

• Experience with customer service processes and systems – S4-Hana / SAP and Sales Force

• Strong customer facing skills - professional, positive, and tactful demeanor with clients and customers

• Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills

• Adaptability, initiative, accountability, teamwork, and continuous improvement mindset

• Problem solving requires the use of judgment, research, and analytic skills to determine possible solutions and make appropriate choices

• Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles

• Disciplined, organized and resilient

• Fluent language skills in German as well as good English skills

Work location:

• Hybrid (Job duties allow for some remote work but require presence in the office in Düsseldorf one day per week)

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion 

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

   

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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