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Sales Contact Center Team Lead (Outbound)

BetterBetter·Financial Services

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~6 min

Lever

Posted

150 days

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About the role

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

- We’ve funded over $110 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

A Better Opportunity

We are seeking a hands-on people leader to lead one of our outbound Mortgage Sales Contact Center teams of Home Lending Associates. This role is ideal for a high-performing sales professional or early people leader who is excited to take the next step in their leadership journey and excel in a fast-paced, performance-driven call-center environment.
The right candidate is energized by coaching frontline outbound sales professionals, driving day-to-day execution, and delivering a strong customer experience. This supervisor will play a critical role in executing proven sales processes, developing talent, and ensuring consistent performance against key activity and conversion metrics.
Our Home Lending Associate team focuses on outbound outreach to prospective borrowers to help complete mortgage applications, communicate the value of a Better mortgage, and warm-transfer qualified customers to licensed Loan Officers.

This is a full-time, in-person role based in our highly collaborative Dallas office and requires daily onsite presence.

Skills & Tags

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Aplyr's read

Better Mortgage is a tech-driven company simplifying home financing, attracting professionals skilled in digital solutions and customer service.

Synthesized from recent postings & public sources

What's promising

  • Fully online platform streamlines mortgage applications, reducing paperwork and time.
  • Focus on technology makes homeownership more accessible and affordable.
  • Recent hiring in diverse roles indicates growth and expansion.

What to watch

  • Digital-only approach may alienate customers preferring in-person interactions.
  • Highly competitive mortgage market presents challenges for differentiation.
  • Regulatory compliance in financial services can be complex and costly.

Why Better

  • Leverages technology to create a seamless mortgage experience.
  • Emphasizes affordability and accessibility in home financing.
  • Offers a wide range of roles, indicating a dynamic work environment.

Aplyr’s read is generated by AI from public sources. Was it useful?

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About Better

Better Mortgage is a digital mortgage company that aims to simplify the home financing process by providing a fully online platform for mortgage applications and approvals. By leveraging technology, they strive to make homeownership more accessible and affordable for consumers.

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