About the role

Aplyr's Quick Take

This role is about implementing and configuring the Five9 Intelligent CX Platform for enterprise clients. You'll be hands-on, working with APIs and customizing scripts, ensuring everything runs smoothly from integration to testing. It's primarily an individual contributor role focused on technical execution.

Good fit

Ideal candidates have a strong background in Five9 configuration, experience with API integrations, and a developer mindset. You should be comfortable working independently and have a knack for problem-solving in a tech environment.

Worth noting

The position is remote but requires a US-based candidate, which may limit local applicants. The emphasis on both technical skills and client interaction suggests a need for strong communication abilities alongside technical expertise.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital and Five9 have a long-standing partnership centered around delivering world-class AI-powered contact center solutions. Five9provides the cloud-native CCaaS technology while TTEC brings deep CX consulting, integration, deployment and optimization expertise!

TTEC Digital is hiring an experienced Five9 Senior Consultant for implementation and delivery in our Professional Services organization. This is a remote role, based in the US and will report to the Executive Director of Technology Consulting.

You will configure the core Five9 Intelligent CX Platform, build integrations with third party applications such as CRM and ITSM systems, and perform end to end testing to ensure solutions function as designed. This hands on, execution focused role requires Five9 configuration experience and a developer background to build API integrations and customize JavaScript/HTML scripts. You will work across the Five9 product suite including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations while delivering high quality complex configurations and successful deployments for TTEC’s enterprise clients.

Skills & Tags

java javascript ai product design

Aplyr's read

TTEC Digital specializes in customer experience technology, offering digital transformation services to enhance client engagement. It's ideal for tech-savvy professionals in customer-focused roles.
Synthesized from recent postings & public sources

What's promising

•Strong focus on digital transformation in customer experience management.
•Diverse range of roles from technical to strategic positions.
•Opportunities to work with leading technology platforms like AWS, Microsoft, and Google.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential for high-pressure environment due to client demands in digital transformation.
•Frequent need for specialized technical skills may limit broader career mobility.

Why TTEC Digital

•Expertise in integrating major technology platforms for customer experience solutions.
•Specialized roles in cutting-edge technologies like NICE CXone and Five9 VCC.
•Focus on high-level strategic roles, such as Vice President Digital Sales Executives.

Aplyr’s read is generated by AI from public sources. Was it useful?

About TTEC Digital

TTEC Digital

ttecdigital.com

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TTEC Digital is a customer experience technology and services company that helps organizations improve their customer engagement through digital transformation.