About the role

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

CUSTOMER SERVICE ASSOCIATE - Pharmacy

Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG

Monday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm

Job Purpose and Key Responsbilities:

Deal directly with customers over the phone and via email. Updating and maintaining accurant patient records on the patient database

Recognise and report adverse events in accordance with SOP and within specified timeline

Responde promplty to customer queries, and raise complaints where appropriate

Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department

Order processing and invoicing

Communicate/Collaborate with all internal departments

Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate

Specialised Knowledge and Requirements

Excellent telephone manner

Excellent organisational skills, show initiative and be proactive

Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut

Strong social and interpersonal skills when dealing with internal and external clients

Must have a good eye for detail, be able to work well under pressure and be a quick learner

Must be able to build effective working relationships with Senior Managers and their suport staff

Team player mentality with the ability to work on own initiative and influence others

Must appreciate the need for retaining confidentiality

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Aplyr's read

UPS is a cornerstone of global logistics, employing diverse roles from operations to sales, for those who thrive in a fast-paced environment.
Synthesized from recent postings & public sources

What's promising

•UPS offers a vast global network, providing stability and growth opportunities.
•The company invests heavily in technology to enhance logistics efficiency.
•UPS provides diverse career paths, from logistics to corporate roles.

What to watch

•The fast-paced environment can lead to high stress levels.
•Shift work and non-traditional hours may impact work-life balance.
•Limited public information about diversity and inclusion initiatives.

Why UPS

•UPS's brown delivery trucks are iconic in the logistics industry.
•The company has a strong focus on sustainability and carbon reduction.
•UPS's internal promotion culture supports long-term career growth.

Aplyr’s read is generated by AI from public sources. Was it useful?

About UPS

UPS

ups.com

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United Parcel Service (UPS) is a global logistics and package delivery company, known for its extensive transportation network and supply chain solutions.