About the role

Aplyr's Quick Take

This role is primarily about providing support for the HR platform Workday, helping employees and managers navigate HR processes throughout the employee life cycle. It's an individual contributor position focused on customer service and technical support, with a strong emphasis on communication and relationship-building.

Good fit

Ideal candidates are those with a background in HR or customer service, comfortable with technology, and possess strong interpersonal skills. A proactive, results-oriented approach and a willingness to learn about HR systems will help someone thrive here.

Worth noting

The role involves significant interaction with various departments and requires a hands-on approach to problem-solving. The emphasis on Workday suggests a tech-savvy environment, which may appeal to those interested in HR tech.

Department/Unit:

Human Resources

Work Shift:

Day (United States of America)

Salary Range:

$54,690.00 - $82,035.00

Albany Medical Center is looking for an HR Associate to support their HCM platform, Workday. This position will assist managers and employees in all facets of the employee life cycle while giving someone the opportunity to become exposed to various areas of Human Resources at Albany Med.

This role will provide high-touch support to our community of employees, managers, students and staff collaborating with the Human Resource Team to provide guidance and coaching to managers and employees on Workday processes and HR programs in order to stay in line with our policies and best practices. From onboarding, assisting with employee transactions, audits, staffing projects, terminations, etc. - this role will be heavily involved from a system execution perspective.

To be successful, we are looking for someone who is results oriented and can build strong relationships with management and employees along with possessing great communication and interpersonal skills. These attributes contribute to the proactivity, utilization and success of our Workday system and workforce needs.

Main Duties & Responsibilities:

Assist managers and employees through the HR Workday processes when needed
Provide knowledgeable Tier 1 technical support via phone, walkup, and virtual environments such as Microsoft Teams
Takes ownership of customer issues from first contact, assuring that the customer knows the person receiving their issue or request is dedicated to assisting them. Seek help from colleagues and escalate to HR managers for issue resolution
Collaborate with other Albany Med departments including Budget, IS and payroll to develop solutions and assist in the execution when needed.
Validating daily, weekly, monthly, and annual employee data integrity audits
Ability to assist employees in person with HR policy interpretation and Workday inquiries when providing service desk support
Utilization of Workday test environment to explore and test potential solutions to troubleshoot issues
Interact with Leaders across Albany Med to help ensure our Workday functionality is operating optimally based on organizational needs
Become well versed in Workday configured business processes and Workflow
Perform proactive Workday testing and validation to support semi-annual system updates or future module implementations such as Benefits, Performance Management, etc.
Identify system inefficiencies and recommend effective solutions.
Assist with HR Projects and staffing initiatives
Ensures that telephone calls, emails, and chats are responded to in a professional and timely manner
Performs additional duties and responsibilities as needed

Requirements

Education:

BA/BS required.

Experience:

HR experience preferred
Workday experience not required, exposure or experience preferred

Desired Skills and Knowledge:

Strong functional knowledge of HR processes
Analytical skills, thorough, and detail oriented
Problem-solving and process improvement skills to deliver recommendations to work stream owners
Some familiarity with windows-based applications and technology
Workday or other HCM experience preferred but not required
HRIS/HRIT experience preferred but not required

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Aplyr's read

Albany Medical College is a hub for healthcare education and research, attracting professionals committed to advancing medical knowledge and patient care.
Synthesized from recent postings & public sources

What's promising

•Strong focus on medical education and research enhances career development.
•Diverse range of healthcare roles supports various career paths.
•Affiliation with Albany Medical Center provides access to extensive healthcare resources.

What to watch

•High-pressure environment typical of academic medical centers.
•Potential for long hours in clinical and research roles.
•Limited public information about work-life balance initiatives.

Why Albany Medical College

•One of the oldest medical schools in the nation, founded in 1839.
•Offers unique integration of medical education with patient care and research.
•Located in New York's capital, providing unique urban healthcare challenges.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Albany Medical College

Albany Medical College

amc.edu

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Albany Medical Center is a comprehensive medical center that provides a wide range of healthcare services, including patient care, education, and research.