Director of Quality Operations

About Us

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success.  We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.
 

Job Description:

The Director of Quality Operations is a strategic and operational leader responsible for driving excellence in manufacturing quality, product quality, and continuous improvement across the organization. This role ensures that quality is embedded throughout product realization—from supplier inputs through production and post-market performance—while partnering closely with Compliance & Governance Quality to maintain a robust and compliant Quality Management System. This role will directly interact with many internal and external stakeholders, including Engineering, leadership, and regulators, to develop or maintain quality processes for our global and local medical device and cosmetic initiatives.

This position plays a critical role in advancing quality performance in a regulated environment spanning medical devices, OTC, and cosmetic products, ensuring products consistently meet customer expectations, regulatory requirements, and business objectives.

What you’ll do:

Primary Responsibilities:

• Serve as the quality leader for manufacturing operations, ensuring product quality, process capability, and reliability.

• Partner with executive leadership to align quality priorities with growth, innovation, and operational efficiency.

• Establish overall short and long-term manufacturing and supplier quality strategy and objectives. 

• Collaborate with cross-functional teams to drive continuous improvement initiatives and address quality issues promptly.

• Lead quality oversight of manufacturing processes, production controls, and in-process quality systems.

• Ensure robust inspection, testing, validation, and release processes are in place and effective.

• Drive resolution of nonconformances, deviations, and product quality issues using structured problem-solving methodologies (e.g., CAPA, root cause analysis).

• Establish strong process control strategies and promote defect prevention vs. detection.

• Champion a culture of continuous improvement using Lean Six Sigma, and data-driven methodologies.

• Identify and execute initiatives to improve yield, cost of quality (CoQ), cycle time, and customer satisfaction.

• Lead cross-functional improvement programs across manufacturing, engineering, and supply chain.

• Monitor quality performance metrics and KPIs to drive accountability and improvement.

• Support product lifecycle quality from design transfer through commercialization and post-market surveillance.

• Provide strategic oversight and input into the Quality Management System, ensuring it supports operational excellence.

• Partner closely with the Senior Manager of QMS Compliance & Governance to:

  • Ensure alignment between QMS processes and business needs.

  • Translate compliance requirements into practical, scalable manufacturing practices.

• Develop strategic fit for purpose plans and policies to ensure seed product quality meeting customers’ expectations.

• Own end-to-end communication of Quality performance, risks, and priorities to Senior Management, ensuring clarity, transparency, and actionable insights.

• Work with suppliers and manufacturing to meet quality target goals and drive issue resolution for quality problems.

• Lead and participate in various quality projects and initiatives, driving continuous improvement efforts within the organization.

• Set clear performance expectations and objectives.

• Implementing and optimizing methods to inspect, test and evaluate products and production equipment and ensure products adhere to quality standards and track products through the manufacturing process to guarantee that each part of the process is correct.

• Build and lead a high-performing quality organization, promoting a proactive quality culture across all functions and acting as the operational voice of quality ensuring procedures are implemented and effective

• Coach and develop talent, strengthen organizational capability in quality and continuous improvement and develop team capability in communication, including coaching on effective escalation, stakeholder management, and executive presence.

• Identify gaps in communication effectiveness and implement improvements to strengthen alignment, speed of decision-making, and organizational execution.

• Influence cross-functional teams to take ownership of quality outcomes.

• Lead or support additional quality initiatives and strategic priorities as required to meet business and organizational objectives.

• Performs other duties as assigned.

What you need to know:

Experience/Skills/Education:

Required:

• 10+ years of experience in regulated industries (medical devices strongly preferred; OTC/pharma/cosmetics a plus)

• 5+ years in a quality leadership role within manufacturing environments

• Deep expertise in medical device quality systems and regulations, including:

• ISO 13485

• 21 CFR Part 820

• MDSAP / MDR (working knowledge)

• Strong background in manufacturing quality, process validation, and product quality assurance

• Demonstrated success driving continuous improvement and operational excellence initiatives

• Experience with supplier quality management and supplier development

• Proven ability to lead cross-functional teams and influence at all levels of the organization

• Strong leadership skills, including coaching, team building, training and conflict resolution.

• Proven ability to build and lead high-performing teams, fostering a collaborative and proactive work environment.

• Excellent communication, interpersonal, and presentation skills.

• Meticulous attention to detail and ability to manage multiple priorities effectively.

• Strong organizational and strategic management skills

• Strong analytical and problem-solving skills with a data-driven approach to quality improvements.

• Experience with OTC and/or cosmetic regulatory frameworks (e.g., FDA OTC monographs, cosmetic GMPs)

Desired:

• Certification in Lean, Six Sigma, or related CI methodologies

• Experience scaling quality systems in high-growth or global organizations

• Strong familiarity with risk management (ISO 14971) and product lifecycle quality

We mean it when we say you’ll LOVE this role.

​Base Pay: $140,000 - $170,000 + bonus

An employee’s pay position within the salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of HydraFacial’s total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us!

What else can you expect with HydraFacial?
PERKS! Benefits include: Medical insurance, dental insurance, vision insurance, FSAs, HSAs, accident insurance, pet insurance, company-paid life and AD&D insurance, company-paid long-term and short-term disability insurance, 401(k) with employer match, paid time off (PTO), and paid holidays.

#LI-Onsite

Hydrafacial is proud to be an equal opportunity employer.  We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws.  We are committed to working with and providing accommodation to applicants with physical and mental disabilities. 
 

Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.