About the role
Job Title: Customer Support Agent – Elevator Industry
Job Summary:
Responsible for handling customer interactions related to elevator services, including inquiries, complaints, service requests, and follow-ups. Acts as the first point of contact to ensure timely resolution, customer satisfaction, and smooth coordination with the service and maintenance teams.
Key Responsibilities:
- Inbound Calls:
- Receive and log customer calls regarding elevator breakdowns, maintenance requests, and general inquiries.
- Provide accurate information on service schedules, warranty, and AMC (Annual Maintenance Contract) details.
- Escalate urgent issues to the technical team for immediate action.
- Outbound Calls:
- Follow up with customers on service completion, feedback, and satisfaction levels.
- Remind clients about upcoming maintenance visits or AMC renewals.
- Reach out to potential customers for service upgrades or new product offerings.
- Coordination & Documentation:
- Maintain detailed call logs in CRM systems.
- Coordinate with field technicians and service managers to ensure timely resolution.
- Prepare daily/weekly reports on call volumes, resolutions, and customer feedback.
Skills & Qualifications:
- Strong communication skills in English and local languages.
- Customer-focused with problem-solving abilities.
- Basic knowledge of elevator systems and service processes (training will be provided).
- Proficiency in MS Office and CRM tools.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Aplyr's read
KONE is a global leader in elevator and escalator solutions, attracting talent in engineering, sales, and customer service for innovative urban mobility.
What's promising
- •KONE consistently invests in R&D, focusing on sustainability and smart building solutions.
- •The company offers diverse global career opportunities across engineering, sales, and customer service roles.
- •KONE's commitment to innovation is evident in its cutting-edge elevator and escalator technologies.
What to watch
- •The elevator and escalator industry is highly competitive, with pressure on margins.
- •KONE's global operations may face challenges from varying regional regulations and economic conditions.
- •Limited public information about employee satisfaction and internal culture.
Why KONE
- •KONE is renowned for its eco-efficient solutions, reducing energy consumption in urban transportation.
- •The company has a strong focus on digitalization, enhancing user experience with smart technologies.
- •KONE's global presence provides employees with opportunities for international career growth and development.
Aplyr’s read is generated by AI from public sources. Was it useful?
About KONE
KONE is a global leader in the elevator and escalator industry, providing innovative solutions for the movement of people and goods in buildings.
