About the role
ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.
Work Shift:
Please see job description for details.Time Type:
Full timeDepartment:
CC017226 Patient EngagementSummary:
Additional Information:
The Patient Experience Advisor is responsible for developing, implementing, and evaluating programs and initiatives that enhance the patient and family experience across the organization. This role serves as a strategic partner and subject matter expert, working closely with organizational leaders to advance service excellence initiatives, improve patient satisfaction, and support organizational priorities. The Advisor independently leads complex initiatives, influences decision-making through data and best practices, and builds collaborative relationships with leaders at all levels of the organization to drive meaningful and sustainable improvements.
Required Education:
High school diploma or general education degree (GED)Recommended Education:
Bachelor's degree in a related field of study.Required Work Experience:
Recommended Work Experience:
Required Certifications:
Recommended Certifications:
Certified Patient Experience Professional (CPXP) - The Beryl Institute - to be obtained within 1 year of hire. - The Beryl InstituteDescription
1. Develops, implements, and evaluates patient experience and service excellence initiatives that align with organizational priorities and healthcare industry best practices.
2. Designs and delivers training, educational resources, and coaching to promote empathy, effective communication, service recovery, and patient-centered care across the organization.
3. Analyzes patient experience data, including surveys, comments, complaints, compliments, and other feedback sources to identify trends, measure outcomes, and recommend opportunities for improvement.
4. Partners with clinical, operational, and administrative departments to integrate patient experience principles into workflows, projects, and operational processes that support organizational goals.
5. Serves as a strategic advisor and subject matter expert by partnering with managers, directors, and executive leaders to develop solutions, provide recommendations, and advance patient experience and service excellence initiatives.
6. Leads and supports patient and family engagement activities, including advisory councils, focus groups, leadership rounding initiatives, and other feedback mechanisms to strengthen the patient and family experience.
7. Researches healthcare trends, regulatory requirements, accreditation standards, and evidence-based practices related to patient experience and service excellence, recommending improvements as appropriate.
8. Develops and presents reports, dashboards, business cases, and recommendations that communicate patient experience performance, support executive decision-making, and influence organizational priorities.
9. Leads or participates in multidisciplinary performance improvement initiatives by applying patient experience expertise to support quality, safety, operational excellence, and organizational goals.
10. Represents Patient Experience and Service Excellence in cross-functional committees, leadership meetings, and organizational forums, effectively facilitating discussions, influencing decisions, and building consensus among stakeholders.
11. Promotes a culture of service excellence by recognizing best practices, supporting employee recognition efforts, and encouraging continuous improvement throughout the organization.
12. Performs other duties as assigned.
Aplyr's read
Arkansas Children's is a leading pediatric healthcare system, attracting professionals dedicated to advancing child health through specialized care and innovative programs.
What's promising
- •Arkansas Children's is the only pediatric health system in Arkansas, offering unique opportunities to impact child health statewide.
- •The organization provides a diverse range of specialized roles, from clinical to administrative, supporting career growth.
- •A commitment to innovative care and specialized programs enhances professional development and patient outcomes.
What to watch
- •Limited public information about salary competitiveness compared to other healthcare systems.
- •Potential high stress levels due to the critical nature of pediatric care.
- •The organization may face challenges in resource allocation across its wide range of services.
Why Arkansas Children's
- •Arkansas Children's offers a $10K sign-on bonus for certain roles, reflecting investment in talent acquisition.
- •The system's focus on pediatric care creates a specialized work environment distinct from general hospitals.
- •Arkansas Children's operates the state's only pediatric Level 1 trauma center, providing unique clinical experiences.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Arkansas Children's
Arkansas Children's is a pediatric healthcare system dedicated to improving the health and well-being of children in Arkansas and beyond. It offers a range of services including hospital care, outpatient services, and specialized programs.
