Business Management and Agentic Lead

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Business Management and Agentic Lead owns the end-to-end operational support to the Operational Direct and the Chief of Staff including team agentic transformation. 
The role spans three connected pillars:

1.    Rhythm of business (ROB) operational support – Supporting the RoB director in day to day execution of the ROB for executive preparation and overall tactical execution.

2.    Business Management Support to the Chief of Staff.  Diary governance, team and event planning and general co-ordination in support of the chief of staff. 

3.    Applied agentic transformation of the Executive Office.  Working with the AI transformation lead project manager, drive the transformation of the workflow for manual processes to the agentic workflow and automation of key processes across operations, communications and executive customer engagement.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Rhythm of Business (RoB) Execution:

•    Support the RoB Director in day to day operational execution of the executive RoB.
•    Coordinate preparation for executive meetings, reviews, SteerCos, and business rhythms.
•    Manage inputs, materials, timelines, and quality control for all RoB deliverables.
•    Track actions, decisions, and follow ups across the executive operating model.

Business Management Support to the Chief of Staff:
•    Govern and optimize the Chief of Staff’s calendar, priorities, and meeting flow.
•    Plan and coordinate Exec Office events, team meetings, offsites, and operational rituals.
•    Manage Exec Office operations including communications, coordination, and team workflows.
•    Serve as the central intake and triage point for cross group requests into the Exec Office.

Agentic Transformation of the Executive Office:
•    Partner with the AI Transformation Lead to redesign manual workflows into agentic processes.
•    Identify, prioritize, and automate high impact processes across operations, comms, and exec engagement.
•    Support rollout, adoption, and continuous improvement of new agentic workflows.

Cross Cutting Responsibilities:
•    Maintain operational standards, governance, and quality across all Exec Office outputs.
•    Handle confidential information with strong judgment and discretion.
•    Anticipate operational risks and drive proactive resolution.

Qualifications

Required Qualifications:

Business Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.