Sr. Coordinator - Enterprise Payments - Items Processing
Confirmed live in the last 24 hours
Capital One
Job Description
Summary:
Items Processing:
Ensure that the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include verification of negotiability, account validation, customer notices, and meeting regulatory requirements daily, items processing and meeting regulatory requirements daily.
Returns and Exceptions:
Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The Senior Coordinator will act as the main trainer for new functions and associates in the department.
Adjustments:
Responsible for day to day processing of check disbursement approvals partnering with internal departments, finding solutions to all check disbursement related issues. Our process includes working directly with other banks, fixing fed account outages, and direct customer facing errors with check deposits here at Capital One. The process will span across all Check Day 2 teams, to include: Adjustments, Exceptions and Payment Exceptions teams.
Check Disbursements Operations
Manages the processing and posting of Card Check Disbursements, Branded Book, Partnerships, and Capital One Auto accounts of eligible Capital One customers who can receive credit balance refunds, credit card reward redemptions, balance transfers, and other card disbursements from Capital One via paper check or electronically.
Work Set up: Hybrid ; Night Shift
General Responsibilities :
Items Processing
Supports daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, reviewing images and balancing files
Review deposited checks to verify negotiability, accuracy and completeness.
Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
Responsible for approval of customer and bank adjustment transactions
Follow instruction, execute tasks efficiently following procedures while meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
Proactively identify operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work
Manage and respond to inquiries from various banks and other stakeholders
Other job-related duties that may be assigned from time to time
Returns and Exceptions
Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately
Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines.
Identify procedural gaps and support initiatives to improve the process
Update procedures, process flows and job aids as needed
Schedule daily and weekly workflow for the team.
Assists with on-the-job learning for new associates
Other job-related duties that may be assigned from time to time
Adjustments
Conduct research and monetary adjustments including resolving check transactions errors
Effectively manage case inventory to ensure timely processing and resolution of assigned items
Communicate/ correspond with branches, internal departments, vendors and external banks as necessary
Proactively identify and report quality and production issues
Ensure accuracy and efficiency in resolving check adjustments
Other responsibilities as assigned by management
Check Disbursements Operations
Perform research and monetary adjustment transactions generated from internal and external sources
Managing case inventory effectively
Communicate/ correspond with branches, internal departments, external financial institutions,
and the Federal Reserve as necessary.
Proactively identify operational and /or customer experience issues
Ensure accuracy and efficiency in resolving adjustment transaction
Interact with other departments and banks to find best solutions
Other responsibilities as assigned by management
Basic Qualifications:
At least 1 year experience with Microsoft Office or Google Suite
Preferred Qualifications:
At least 1 year of customer service or banking experience
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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