About the role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet. Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems.
Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India.
This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration.
You Will:
- Maintain the NetSuite application and other related 3rd party business applications for internal users
- Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs
- Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles
- Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system
- Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
- Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
- Provide timely communication regarding system status
- Troubleshooting of system errors and resolution
- Maintain up-to-date knowledge of NetSuite functionality, customization and integrations
You Have:
- 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite
- Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards
- In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts
- Ability to analyze problems, develop and recommend solutions and resolve issues
- Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork
- Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while maintaining a high level of accuracy
- Ability to remain professional and flexible while under pressure
- A strong understanding of business processes and requirements
- Project management, system implementation and system integration experience
- Strong analytical and problem solving skills
- Ability to work independently with minimal guidance
- Ability to work collaboratively with cross-functional teams
- Strong understanding of the Agile process
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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Aplyr's read
Smartsheet empowers diverse teams through its real-time collaborative work management platform, attracting professionals focused on enhancing productivity and innovation across industries.
What's promising
- •Smartsheet's platform is known for its flexibility and user-friendly interface, boosting team productivity.
- •The company is expanding globally, hiring roles in Europe, India, and the Americas.
- •Smartsheet integrates automation, a key feature for modernizing workflows and increasing efficiency.
What to watch
- •Smartsheet faces intense competition from other established collaborative tools like Asana and Trello.
- •The company's success depends heavily on continuous innovation to stay relevant in a fast-evolving market.
- •Limited public information about Smartsheet's long-term financial sustainability and growth projections.
Why Smartsheet
- •Smartsheet offers a real-time platform that combines project management with automation capabilities.
- •The company supports a wide range of remote and hybrid work roles, reflecting its flexible work culture.
- •Smartsheet's focus on diverse industries allows it to cater to various market needs effectively.
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About Smartsheet
Smartsheet is a collaborative work management platform that enables teams to plan, track, automate, and report on work in real-time. By providing a flexible and user-friendly interface, Smartsheet enhances productivity and collaboration across various industries.
