About the role
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Language: Fluency in English and Italian - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Aplyr's read
Navan streamlines business travel and expense management, attracting tech-savvy professionals seeking to innovate in travel technology.
What's promising
- •Navan's platform simplifies complex travel and expense processes, enhancing user experience.
- •Recent hiring of engineering and strategy roles indicates growth and investment in innovation.
- •Focus on specialty travel shows adaptability to diverse business needs.
What to watch
- •Highly competitive travel tech market may pressure Navan's growth.
- •Limited public information about financial health raises questions for potential employees.
- •Rapid expansion could strain company culture and resources.
Why Navan
- •Navan integrates travel booking and expense management into a single platform.
- •Strong emphasis on user-friendly technology differentiates Navan in the travel sector.
- •Specialty travel roles suggest a focus on niche market segments.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Navan
Navan is a travel and expense management platform that simplifies business travel and expense reporting for companies.
