Business Technology Analyst - Operations

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.

The Opportunity

As a Business Technology Analyst within Operations, you will partner closely with Annuity Operations and IT teams to support the discovery, delivery, and implementation of new and enhanced system capabilities. This role focuses on improving operational processes and the user experience for internal partners and external customers, supporting a seamless client experience and driving continued business growth.

• Serves as a liaison between Annuity Operations and IT, ensuring operational needs are understood, prioritized, and delivered. 

• Builds and maintains strong partnerships with Operations and IT as well as a deep understanding of annuity products, processes, and supporting systems. 

• Defines operational scope and project objectives by analyzing annuity business processes, regulatory requirements, and system capabilities. 

• Analyzes and documents business and operational requirements by partnering with operations teams to support daily processing, reporting, and customer servicing needs. 

• Manages and maintains requirements throughout development, testing, and implementation to ensure alignment with operational workflows and controls. 

• Develops project plans, testing strategies, timelines, and estimates; communicates progress, risks, and impacts to stakeholders. 

• Supports the design and implementation of system and process enhancements that improve straight‑through processing, accuracy, compliance, and operational efficiency. 

• Identifies opportunities for operational and process improvement by aligning technology solutions with operations business needs and regulatory considerations. 

• Validates production deployments by reviewing operational results, ensuring system changes support expected processing outcomes, and communicating impacts to operations teams. 

• Provides ongoing production support by analyzing operational issues and maintaining accurate system and process documentation. 

• Documents and communicates system changes, operational impacts, and support updates to ensure operational readiness and continuity. 

• Develops and delivers training materials or knowledge transfer to support operational teams during system changes and enhancements. 

Minimum Qualifications