Service Architect

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Service Design and Introduction is responsible for the design and introduction of products and services to both core and new markets. Working closely with Operational Team we ensure there is a smooth transition into in-life operations of new (or changed) services.

Job Description

The purpose of this role is to provide Service Design and Introduction expertise for MSI . The role will provide subject matter expertise in the service design and introduction of all products and services (core and new markets) within a mission critical communications service provider. They will be responsible for the translation of customer requirements and contractual obligations into Service Designs that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into the Business-As-Usual (BAU) in-life environment. The role will manage the effective introduction of services into the live environment by negotiating, agreeing and maintaining transition plans with impacted stakeholders ensuring services are implemented within agreed levels of disruption. The role also provides ‘consultancy’ to other areas of the business to support pre-sales, bids, legal, commercial and service delivery activities and Continual Service Improvement activity. Ideally having an extensive operational and / or technical background, the role holder will be required to interpret complex technical information at times and be able to convey that information in a service context.

Basic Requirements

A broad commercial awareness and understanding of business beyond Subject Matter Expertise / Specialism is essential

· Experience in selecting and applying service management principles, policies and techniques in operational environments

· At least 2 years experience in a IT or communications environment, preferably within Service Management

· Experienced in maintaining and delivering to plans · Understanding and appreciation of Project Management Techniques (such as ISEB, Prince II foundation)

· Experience of pre-sales support, service design and transition project delivery · Experience of managing the expectations of stakeholders · Clear and concise verbal, written and presentational skills.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.