Associate Director, Client Services (L&D), Contract

Confirmed live in the last 24 hours

Omni

Compensation

$130,000 USD

Jersey City, NJ

Hybrid

Posted April 21, 2026

Job Description

About Omni

Omni is our industry-leading, AI-powered Intelligence Platform. By uniting data, creativity and technology across our workflows and capabilities, we can deliver more, better, and faster than ever before. Built on the world's largest data layer, we enable agencies to create next-generation marketing and sales plans with unparalleled intelligence. With global teams across the Americas, Europe, and APAC, we offer meaningful work, growth opportunities, and the support to excel.

The Opportunity

As an Associate Director on our L&D Team, you’ll own one or more complex client portfolios. You’ll lead governance, training and enablement, communications, and the Champions Program for your accounts, partnering with Client Solutions and Technical Product Management from discovery through go‑live and support.

This is a 3-6 month contract opportunity, with the opportunity to extend.

What you’ll do

Drive governance and standardization across assigned accounts; establish best practices and RACI.
Run the account-level Champions Program; facilitate forums to validate requirements, test solutions, and drive continuous improvement.
Maintain the Value Scorecard; baseline, target, and report value realization.
Lead onboarding, office hours, and role-based training; build documentation and eLearning with assessments; manage LMS reporting.
Coordinate platform upgrades, migrations, and releases; manage communications and change impacts.
Support UAT prep and sessions; ensure smooth handoffs from Client Solutions to Client Services and into Client Support.
Analyze support tickets to identify knowledge gaps; iterate training and content accordingly.

What you’ll bring

8–12 years in client services/enablement, marketing operations, or martech; cross-functional leadership experience.
Strong facilitation, communication, and stakeholder management skills.
Deep understanding of media workflows and adoption levers; comfortable with AI-enabled knowledge tools.
Demonstrated experience building scalable training and knowledge programs.

Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

Salary Range

$115,000—$130,000 USD

Working at Omni

We are proud to offer all Omni employees a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
Flexible vacation time
Benefits that help you live your best life
Parental leave and benefits
Volunteering opportunities
If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
So you know: The hired candidate will be required to complete a background check

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network and Omni's goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. We are an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.

We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team.

IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel, Omni or any Omnicom/IPG agency. We've identified fraudulent activity through social media and messaging services requesting payments for job- and recruitment-related expenses. We will never ask candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.

Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.

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