Delivery Service Manager - RDT Group Functions Group Communications

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Delivery Service Manager - RDT Group Functions Group Communications

We are looking for a Delivery Service Manager to provide expert guidance on complex deliveries, drive efficiency improvements, influence stakeholder decisions, and mentor others to achieve strategic alignment and support team growth. In this role, you will navigate organizational complexity to define and communicate comprehensive solution visions and roadmaps for large-scale, strategically critical initiatives. Depending on the organization's needs, you may operate within role archetypes such as: Project Manager, Program Manager,Delivery Service Manager, ITSM Process SME, Scrum Master, RTE, STE, or Agile Coach.

Join us in our Warsaw or Poznań office 2 days per week - a hybrid approach designed to balance focused remote work with high-impact, in-person collaboration.

The Opportunity:

• Scope/(Content Leadership): You will provide expert guidance on defining and managing scope for high-impact initiatives, ensuring every project remains aligned with our strategic goals. By developing and championing robust management frameworks, you will navigate significant changes with minimal disruption while constantly refining processes to drive maximum delivery efficiency.

• Accountability/Problem Solving: You will lead the analysis of complex delivery challenges across organizational boundaries to influence high-stakes decisions. You will be accountable for the success of major initiatives, driving consensus through persuasive communication and proactive risk management while mentoring colleagues to elevate the team’s collective problem-solving skills.

• Stakeholder Management: You will navigate complex stakeholder networks, building strong collaborative relationships with senior management across the organization. By executing comprehensive engagement plans and expertly resolving conflicts, you ensure alignment and maintain momentum across even the most diverse and high-pressure stakeholder landscapes.

• Impact/Strategy: Your leadership will drive significant impact across major product lines by embedding Agile best practices and leading organizational change. You will foster a culture of innovation, evaluating strategic solution options and proactively proposing improvements that ensure our projects consistently deliver on long-term business objectives.

• Complexity/(Product Size): You will lead delivery through ambiguous requirements and intricate dependencies, implementing structured frameworks that bring clarity to multifaceted projects. Your ability to maintain focus and stability in high-risk environments is essential to our program success.

• Business/Technical ability: By merging deep market insights with technical mastery, you will shape delivery strategies that achieve core business results. You are a driver of innovation, leading the implementation of Agile frameworks and modernizing delivery methodologies to enhance overall organizational effectiveness and efficiency.

Who you are:

Your Experience and Expertise:

•  You have extensive experience operating within a Delivery Management archetype (e.g., Program Manager, STE, Agile Coach), successfully navigating the complexities of large-scale organizational delivery.

• You are an expert in Agile frameworks and methodologies, with a history of leading organizational change initiatives and embedding best practices across multiple product lines or domains.

• You possess in-depth business knowledge and stay informed on market trends, allowing you to shape delivery strategies that achieve specific strategic goals.

• You are adept at building and maintaining strong relationships with senior leadership and can cultivate seamless collaboration across organizational boundaries.

• You bring advanced analytical skills to the table, enabling you to lead the analysis of complex, cross-boundary problems and evaluate solution options at a strategic level.

Your Interpersonal and Leadership Skills:

• You possess exceptional facilitation and negotiation skills. You are capable of driving consensus on difficult solutions and navigating internal conflicts to maintain alignment.

• You are a dedicated mentor, providing constructive feedback and guiding less experienced professionals through complex scope management and problem-solving scenarios.

• You have worked closely with Internal Communications teams and have experience with Intranets or Intranet Package Solutions (e.g., Lumapps or Unily), which is highly desirable.

• Full professional fluency in English. 

What you get:

• Employment contract (Umowa o pracę).

• Annual bonus payment based on your performance.

• Private healthcare ( LuxMed packages), group life insurance (UNUM) and Multisport.

• Recharge Fridays (2 Fridays off per quarter).

• Take Time Program (up to 3 months of leave to use for any purpose).

• Flex Location (possibility to perform our work from different places in the world for a certain period of time).

• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).

• Stock share purchase additions.

• Yearly sales of company equipment and many more! 

INTERESTED? APPLY! 

If you feel this offer suits a friend of yours, feel free to share it. 

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: Ochrona.danych@roche.com. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html

Roche Polska sp. z o.o.  operates in full compliance with the law and does not tolerate any violations. Roche  Polska sp. z o.o.  has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

Compensation & Benefits

The expected salary range for this position, based on the primary location of Warsaw Grafit is 170,100.00 PLN-315,900.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 15% subject to both individual and company performance.

This position also offers an attractive benefits package.

Learn more about how we reward our employees at Roche.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.