Account Manager, JobRobotix

Position Summary

JobRobotix, a subsidiary of Nomad Health, is a leading provider of middleware software for the staffing industry. Our hallmark product, JobSource, enables staffing agencies to quickly and easily ingest job orders from hundreds of vendor management systems to the agency’s applicant tracking system (ATS). The JobRobotix product suite also gives agencies the power to clean job data before reaching their ATS, so our agency customers spend less time on manual data entry and more time filling job orders.

The JobRobotix Account Manager leads new customer onboardings, ongoing customer training and ensures customer success with JobRobotix products. An Account Manager is a subject matter expert in all JobRobotix products, and configures customer implementations as well as teaches customers how to best use our product. 5-star customer support is a cornerstone of our company’s differentiation in the market, and this role plays a primary role in delivering that value.

Responsibilities/What You Will Do

• Be a subject matter expert on all JobRobotix products
• Serve as main point of contact or escalation point for designated Accounts
• Partner with Customer Support to build support documentation so customers can self-service their questions
• Partner with the Finance team in tracking past-due accounts and communicating with customers to support timely payment resolution
• Coach JobRobotix customers on JobRobotix products through online presentations to drive product adoption and customer success
• Partner with the Manager of Client Services and General Manager of JobRobotix to create and track metrics for managing the performance of Account Management
• Surface upsell opportunities to Sales by driving value in every customer conversation
• Conduct Quarterly Business Reviews with customers to ensure they receive value from our products
• Independently and successfully manage a high volume of tasks and customer issues
• Contribute to an environment of high accountability, teamwork and hard work

Qualifications/ Skills - What You Will Need

• 2+ years prior experience in a client facing or account management role, preferably in healthtech SaaS 
• Passionate about customer success and customer experience
• Comfortable working in a small startup environment
• Comfortable with ambiguity, and operating in an unstructured environment
• Strong desire to build robust team documentation
• Strong desire to become a subject matter expert in a product suite
• Highly accountable, team player, with a very strong work ethic
• Customer-first mindset: you go above and beyond to make our customers happy
• Excellent verbal and written communication skills
• Strong project management skills, with the ability to coordinate customer onboarding, manage timelines and stakeholder expectations
• Contribute to a positive team environment by investing in relationships with customers and colleagues

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