People Help Desk Team Lead (Bangkok-based, Relocation Provided)

Confirmed live in the last 24 hours

Agoda

Bangkok, Thailand

On-site

Posted January 28, 2026

Job Description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About the Role: 

We are seeking a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function. This role is pivotal as the first line of contact for our People Team, ensuring that employee queries are handled efficiently, empathetically, and with a focus on continuous improvement and operational excellence.

The ideal candidate will possess strong leadership skills, a proven ability to develop team capabilities, a continuous improvement mindset, and the ability to manage and motivate a high-volume operational team. The successful candidate will demonstrate strong analytical thinking, proactive problem-solving, and the ability to communicate with clarity and context. 

Key Responsibilities:

As a Team Lead – People Helpdesk,

You will oversee a team of analysts responsible for delivering timely, accurate, and empathetic support to employees across the organization.
You will ensure operational excellence by prioritizing and allocating tasks, monitoring levels, and using data to drive continuous improvement in helpdesk processes.
Build strong relationships with stakeholders and act as the primary escalation point for complex queries and partner with other People Team functions to resolve issues and implement enhancements.
You will support in coaching and developing your team, fostering a high-performance culture focused on growth, accountability, and collaboration.
You will maintain and update standard operating procedures, lead or contribute to strategic projects, and ensure clear communication of process changes and project outcomes.
You will also play an active role in People Team events and cross-functional initiatives, representing the helpdesk and driving a positive, inclusive team environment.

Qualifications: 

Degree from an accredited university and/or equivalent experience in a leadership role
Minimum 4 years of relevant experience in HR/People Service delivery, with proven management experience.
Excellent critical thinking and problem-solving abilities to resolve Employee/People-related issues. 
Exper

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