Analyst Supply Operations - Milan (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for an Operations Analyst to join our team in Milan. In this role, you'll be a key player in optimizing our operations, directly influencing user experience (UX) and profitability in a portfolio of cities. You'll work closely with the Operations Manager and other vertical peers to drive growth and efficiency.

THE JOURNEY

As an Operations Analyst, you'll have a direct and tangible impact on the success of our local operations. Your main responsibilities will include:

• Driving KPI Performance: You will be responsible for key UX and Profitability KPIs for a portfolio of cities, conducting in-depth analysis to identify opportunities for improvement and developing strategies to achieve them.
• Strategic Analysis & Reporting: Perform rigorous analysis aimed at improving these KPIs and create high-quality reports and dashboards to provide clear visibility on the performance of our core operational metrics.
• Process Improvement: Provide constant feedback and innovative process improvement ideas to the Operations Manager, ensuring we maintain a scalable and efficient operation.
• Courier Engagement: Take a hands-on approach to ensure the high engagement and satisfaction of our couriers, known as Glovers, by optimizing support processes and being a crucial point of contact for their day-to-day needs.
• Cross-Functional Collaboration: Act as an important point of contact for other vertical peers, such as Commercial and Quality Control Account Managers, ensuring seamless communication and alignment across teams.

This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges!

WHAT YOU WILL BRING TO THE RIDE

We're looking for someone who is not only a skilled analyst but also a great team player with a passion for our mission. To succeed in this role, you should have:

• Strong Academic Background: A degree in a quantitative field such as engineering, economics, mathematics, or statistics.
• Professional Experience: At least one year of experience in a demanding environment like operations, technology, consulting, or investment banking.
• Analytical Prowess: Advanced Excel skills and strong data interpretation abilities.
• A Proactive Mindset: You are autonomous, full of initiative, and willing to get hands-on and "get your hands dirty" in the field to support our couriers.
• Excellent Communication: A great communicator with a problem-solving attitude and an empathetic, inclusive, and curious nature.
• Positive Energy: You have good energy and genuinely enjoy your work, even on challenging days.
• Language Skills: Professional proficiency in both English and Italian.

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