About the role

Your Opportunity as a Field Service Technician, Coffee Equipment –

The Greater South Chicago & Surrounding areas & NW Indiana area

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater South Chicago & Surrounding areas & NW Indiana area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

Location: Greater South Chicago, IL Area

Work Arrangements: Remote with daily travel to service coffee equipment in the Greater South Chicago & Surrounding areas & NW Indiana (specifically from the Midway Airport towards southern Chicago area)

In this Role You Will:

Lead the equipment service business for corporations in Greater South Chicago & Surrounding areas & NW Indiana).
Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
Provide best-in-class customer service to maximize customer satisfaction and retention.
Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

What we are looking for:

Minimum Requirements:

High School Diploma or equivalent
Reside within South Chicago, IL
Strong customer service skills
Basic computer skills in Microsoft Office
Valid driver’s license and clean driving record
Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Additional skills and experience that we think would make someone successful in this role:

Entry level plumbing and electrical experience preferred

#LI-MR1

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Stay connected with us on LinkedIn® 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

Skills & Tags

Aplyr's read

J.M. Smucker is a major player in the food and beverage industry, attracting professionals across engineering, analytics, and operations.
Synthesized from recent postings & public sources

What's promising

•Strong brand portfolio including Folgers, Jif, and Smucker's.
•Diverse career opportunities from engineering to market intelligence.
•Consistent focus on innovation in food products and pet care.

What to watch

•Competitive market pressures in the food industry.
•Potential challenges in sustainability and environmental impact.
•Complex supply chain management due to diverse product lines.

Why J.M. Smucker

•Long-standing reputation with over a century in business.
•Significant presence in both human and pet food markets.
•Focus on family-oriented values and community involvement.

Aplyr’s read is generated by AI from public sources. Was it useful?

About J.M. Smucker

J.M. Smucker

jmsmucker.com

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The J.M. Smucker Company is a leading manufacturer and marketer of consumer food products, known for its brands in coffee, peanut butter, fruit spreads, and pet food.