ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

This role ensures accurate and timely resolution of vendor and supplier disputes via phones and cases. This includes researching and resolving inquiries, processing payments, and providing support to vendors and internal stakeholders in a high volume environment. The role is also responsible for maintaining high-quality output and adhering to established department standards.

Schedule

Mon - Fri

8 hour day with start time flexible between 6 am - 8 am AZ time

Benefits: Full US Foods Benefits - DAY 1!

medical, dental, vision, 401K, life insurance, and much more!

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus

This position has been segmented "Remote Anywhere" meaning the work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Vendor Support

• Provide first-line phone support to vendors during normal business hours.

• Follow up with vendors on inquiries requiring additional investigation or assistance.

• Resolve cases in HPSM daily, including reviewing and validating bills of lading, identifying offsets, and coding and initiating approved payments.

• Provide backup support for various vendor programs, such as SIB, division deductions, short payments, and EZ Claims.

Supplier Portal

• Grant user access to the supplier portal.

• Assist vendors with portal group setup.

• Conduct portal walkthroughs and provide coaching to vendors on portal usage.

Policy and Procedure Adherence

• Ensure vendors understand and adhere to company policies and procedures for dispute resolution.

Cross-Functional Collaboration

• Collaborate with market procurement and finance teams to resolve trade, expense, and deduction issues.

• Assist field HPSM users with questions and guidance.

• Identify and address potential issues with vendors, procurement processes, and receiving procedures to improve overall productivity.

Project Support

• Participate in and complete assigned projects as directed by supervisors or managers.

RELATIONSHIPS

• Internal: Accounting, Finance, Regional Markets, Leadership and peers.

• External: Manage the relationship with vendors and Accenture partners, interacting with various levels of client services and management. 

WORK ENVIRONMENT

• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment using Arizona time zone

MINIMUM QUALIFICATIONS

• Three years AP experience

EDUCATION

• High school diploma or general education degree (GED) is required.

PREFERRED QUALIFICATIONS

• Three or more years experience in a business environment or college degree

• Proficient in Basic Excel is required

• Advanced Excel is preferred i.e., basic formulas, V-Look Ups & Pivot Tables

• Basic Word and Outlook skills; Intermediate PeopleSoft Financial experience is preferred.

• Familiar with data query/data management tools extremely helpful (Access, SQL, Business Objects)

• Strong verbal and written communications skills are required

• Ability to work effectively in a dynamic, team-oriented environment and interact with a variety of associates (all levels), external customers and vendor community in supportive and positive manner.

• Strong attention to detail and flexibility to work within an environment of changing priorities.

• Strong analytical and data manipulation skills.

• Self-starter with the ability to streamline functions and passion to learn and grow

• Strong analytical skill preferred

This role will also receive : overtime compensation​

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).  The expected base rate for this role is between

$17 - $26

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***