About the role

Aplyr's Quick Take

This role is about ensuring quality standards in service operations and field activities. You'll conduct inspections, audits, and troubleshoot technical issues while collaborating with the service team. It's a hands-on technician position that requires both technical skills and quality assurance responsibilities.

Good fit

Ideal candidates have at least 5 years of experience in a similar technician role, preferably in electrical or mechanical engineering. You should be problem-solving oriented, able to work independently, and thrive in a collaborative environment.

Worth noting

The role emphasizes sustainability and ethical practices, which may appeal to candidates looking for a company with strong values. However, the spec is vague on day-to-day responsibilities beyond quality assurance and inspections.

What will be your main function and you will collaboration with:

The Handover & GSA Technician supports the Service Operations Manager and Technical Support Manager in ensuring quality standards across field and service operations. This role is responsible for identifying and analyzing improvement opportunities, conducting inspections and audits, preparing inspection plans and procedures, and performing product or service quality assessments. In addition to quality assurance responsibilities, the Technician works closely with the service team to carry out hands-on service activities, troubleshoot technical issues, and support field audit processes.

Responsibility & Key Activities:

Prepares inspection plans and procedures/instructions, communicates them and assures their implementation by giving guidance and support to the operators
Performs sample tests and process audits and assure the measurement system is correctly implemented. Create reports regarding quality measurements and inspections. Keep record of inspection results and ensure correct calibration of measurement equipment
Communicates inspection and audit results to relevant stakeholders such as Quality Manager/Specialist, Installation/Maintenance/Production Supervisor, Field Trainer, Project Manager.
Responsible to raise containment actions and identify best practices and improvement opportunities. Performs root cause analysis and proposes corrective actions
Engages and trains operatives at installation, maintenance site

Requirements:

Diploma or Bachelor's Degree in Electrical Engineering, Mechanical Engineering
Minimum 5 years of experience in a similar role within the same industries
Problem-solving, able to work under minimum supervision, creative thinking used to do multitasking job, able to work well under pressure
Good technical understanding of product and service solutions that meet the customer expectations
Takes safety aspects into account and selects environmentally sustainable solutions when possible
Customer service mindset, good collaboration, can work well within a team.
IT literacy, willing to travel,

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

Aplyr's read

KONE is a global leader in elevator and escalator solutions, attracting talent in engineering, sales, and customer service for innovative urban mobility.
Synthesized from recent postings & public sources

What's promising

•KONE consistently invests in R&D, focusing on sustainability and smart building solutions.
•The company offers diverse global career opportunities across engineering, sales, and customer service roles.
•KONE's commitment to innovation is evident in its cutting-edge elevator and escalator technologies.

What to watch

•The elevator and escalator industry is highly competitive, with pressure on margins.
•KONE's global operations may face challenges from varying regional regulations and economic conditions.
•Limited public information about employee satisfaction and internal culture.

Why KONE

•KONE is renowned for its eco-efficient solutions, reducing energy consumption in urban transportation.
•The company has a strong focus on digitalization, enhancing user experience with smart technologies.
•KONE's global presence provides employees with opportunities for international career growth and development.

Aplyr’s read is generated by AI from public sources. Was it useful?