Sales Operations Business Manager

What is the opportunity?

Sales Business Management plays an integral role in the Global Sales & Relationship Management (GSRM) business. GSRM sits within the Global Markets business and is a client facing function providing Global Market products and services to Corporates, Financial Institutions, government, asset manager and hedge funds around the world.

GSRM comprises of 550 people across sales and relationship management team located in multiple geographies.

The Sales Business Management team, working closely with GSRM, is responsible for focuses for;

• Sales / Client Strategy and business planning
• Control & Governance
• Change Management
• Business Execution

The team offers individuals the opportunity to be part of a collaborative, creative and innovative organization with a collective ambition to deliver best-in-class sales business management services.

Working Hours : 12pm-9pm / 9am-6pm

What will you do?

Support the existing Sales Business Management team across a number of Business Management roles & responsibilities, related to Control & Governance and Business Execution including but not limited to;

• Know Your Client Administration – Working with Sales and Business and Client Services (BCS) to ensure that clients are fully compliant with internal and external requirements in relation to on-boarding, client refresh and other regulatory requirements
• Sales Platform Optimization – Monthly analysis of low performing clients for GSRM OC review
• Sales people CV split rules and Team CV Split Maintenance – ensuring that CV rules are correctly setup in line with business requests
• Sales Administration – Ensuring desk, products and trades are mapped correctly to sales people
• Validating primary and secondary sales coverage for Global Sales – Ensuring that Primary and Secondary coverage is up to date and reviewed in line with business requirements
• Deal Highlight Repository – Maintain a database on deal highlights for GSRM business activities
• Maintenance of GM Sales Org Charts – ensure that regional GM Sales Org Charts are up to date
• Weekly Commentaries – compiling weekly commentary on client performance
• Ad Hoc Sakes Business Management requirements – provide support to the on-site Sales Business Management team as required.

*training will be provided with respects to the relevant RBC systems

What do you need to succeed?

Must-have:

• Passion for data and analytics; at least 2 years of work experience in operations, data management or client support
• Positive attitude and collaborative work approach
• Ability to work in fast-paced environment; be agile and flexible to support business needs
• Strong written & verbal communication skills
• Ability to manage multiple priorities
• Ambition & drive; doesn’t settle for status quo and looks for ways to improve and thinks outside the box
• Strong attention to detail and demonstrated ability to query, organize and structure large amounts of data
• Proficiency in BI tools, preferably Tableau
• Strong proficiency in Excel (pivot tables, formulas, charts & graphs)
• Bachelor’s degree or higher

Nice to have:

• Global Markets business and product knowledge
• Exposure to a Sales environment

​​​​​​​What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
• Work in a dynamic, collaborative, progressive, and high-performing team
• Ability to make a difference and lasting impact

Job Skills

Business Appraisals, Business Process Design, Business Process Modeling, Configuration Management (CM), Implementation, Requirements Analysis, Workflow Analysis

Additional Job Details

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYAPutrajayaMalaysia40Full timeRegularSalaried2025-11-072026-07-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.