Bilingual Performance Manager, Ottawa / Gestionnaire de performance bilingue – Ottawa

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. Learn more at tradercorporation.com

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales.

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We are seeking an energetic and experienced Bilingual Performance Manager, Ottawa. This highly motivated individual will be responsible for developing & maintaining existing customer relationships while driving performance with AutoSync’s CRM product, Activix.

We are seeking a candidate that has proven success in developing strategic relationships in organizations leading to high retention rates, high adoption, and expansion opportunities.

This role will proactively engage in the day-to-day management of the account, including strategic account planning, performance reviews, training, technical acumen, and customer success issue resolution. This role will work directly with Sales, Marketing, and Management within the Dealership.

This position is designed for a person who has high attention to detail, strives for customer success and satisfaction, is articulate and credible, and is metrics-driven.

This role reports to the Senior Manager, Performance Management.

What you'll do:

• Business Strategy: Develop a clear understanding of the client’s business goals. Craft and implement effective dealership processes associated with Sales and business development that deliver performance in line with the client’s business goals. Track performance, provide analysis, and become a trusted consultant and advisor.
• Conducting Monthly Performance Reviews: Consistent completion of performance reviews as per account guidelines to maintain client relationships and monitor the effective performance of the client’s product suite. Audit product performance and take steps to align execution with strategy.
• Customer Engagement, Growth, and Retention: Build trust and strong relationships with the dealer. Ensure high levels of product adoption where applicable. Identify opportunities for growth within the account portfolio