Professional, IT Operations

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April 2026

 

Job Title: Configuration Management Systems Engineer, Windows Endpoint Patching

Location: Mexico Center of Excellence (COE)

 

Of course. Here is the updated job description with the AI tool requirements and troubleshooting expertise added.

 

Summary

 

JLL Technologies seeks an experienced Virtual desktop engineer to join our Global Configuration Management team within the Digital Workspace Services group. This full-time position, based in our Mexico Center of Excellence (COE), will support a global environment of approximately 1000+ VDIs in Azure and AWS Workspace virtual environments. This role is responsible for the system administration of our Windows endpoints, with a primary focus on lifecycle management, security, and configuration. The ideal candidate will be a forward-thinking professional adept at troubleshooting complex issues, driving process improvements, and collaborating with global teams.

 

Key Responsibilities

• Strong experience of administration with virtual desktop environments (e.g., AWS Workspaces, Appstream, AVD and W365).

• Design, build, and deploy AWS Workspaces, AWS appstream and AVD environments, including managing host pools, user application access, and resource groups

• Develop, maintain, and update custom OS image/Intune ESP (Windows 11) and implement custom images based on user/project needs.

• Utilize tools such as Intune/Endpoint Manager, and MDM for device provisioning, patching, and application delivery.

• Collaborate with the security team to monitor and remediate critical vulnerabilities (CVEs), including researching threats, developing action plans, and implementing solutions.

• Act as a senior escalation point for complex AWS, Appstream, AVD, W365 endpoint issues, coordinating with internal support teams and external vendors to ensure timely resolution.

• Provide input into process improvements and the future direction of Virtual desktop management technologies.

• Vendor management: Open escalation tickets, schedule meetings as need / participate in regular meetings to highlight issues/challenges.

• Stay current with emerging technologies and leverage Artificial Intelligence (AI) where applicable to enhance efficiency and security.

• Develop and maintain internal documentation, including Knowledge Base articles, environment diagrams, and standard operating procedures.

• Participate in a global, follow-the-sun support model to address critical system issues and perform scheduled maintenance.

 

Required Qualifications

• Strong hands-on experience with AWS WorkSpaces (including AppStream) and Azure Virtual Desktop (AVD), W365

• Act as a technical escalation point for VDI performance issues and support incident resolution.

• Experience configuring and maintaining Autopilot using ESP for AVDs and W365.

• Experience troubleshooting Windows Update and Windows 11 issues, including proficiency with, Intune, and Windows log files, from both the tenant consoles and endpoint devices.

• Proficient in scripting with PowerShell to automate tasks and implement solutions.

• Experience and proficiency with AI chat tools such as ChatGPT, Claude, and similar platforms.

• Experience with reporting and analytics, including running reports for VDI usage  within AWS and Azure.

• Demonstrated experience with patch testing and application testing methodologies.

• Ability to support the Americas region time zone and adhere to the Americas working days and holiday schedule.

• Excellent technical, analytical, and problem-solving skills with the ability to manage multiple projects simultaneously in a fast-paced environment.

• Strong communication skills for effective collaboration with global teams.

• A reliable, self-motivated, and disciplined work ethic.

 

Preferred Qualifications

•  Deep understanding of Active Directory, GPO, networking (VPC, Resource Groups), and profile management.

• Knowledge of and experience with Microsoft Graph API.

• Experience using AI Assistants to improve efficiency and simplify day-to-day tasks is preferred.

• Knowledge and use of AI Agents (Agentic AI), particularly for device management tasks, a plus.

• Often focus on managed, bundled desktop experiences, frequently for remote knowledge workers.

•  Often focus on multi-session Windows 10/11 environments, cost-optimization via shared VMs, and deep integration with the Microsoft 365 ecosystem.

• Previous experience of communicating directly with Executive Leadership.

• Prior experience working within a global, distributed team structure.

 

Location:

On-site –Ciudad de Mexico,MEX

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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