Job Description Summary

This position is available within the University of Maryland’s Division of Information Technology (DIT) on the Enterprise Planning and Continuous Improvement (EPCI) team, which provides enterprise planning and analytical support to the UMD community.

The Business Process Consultant leads process improvement initiatives across administrative and academic units, driving efficiencies in enterprise operations and supporting organizational effectiveness. Working both independently and in teams, the consultant partners with campus leaders to assess current practices, identify opportunities, and deliver actionable recommendations that align with institutional goals.

Core responsibilities include facilitating discovery sessions, analyzing and modeling business processes, preparing recommendation briefs, and supporting system development, testing, and implementation. The role also advises project leadership on critical decisions and helps guide organizational change in complex environments.

**This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.**

**May be required to work evenings, nights, weekends, or different shifts for extended periods.**

Physical Demands: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Three (3) years of experience with process improvement practice in a professional or academic setting.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of business process analysis methodologies.

Skill in analytics, logic, and problem-solving. 

Ability to deal with ambiguity and ability to learn on the fly to understand and solve new problems.

Skill in attention to detail. 

Ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines.

Ability to effectively communicate verbally and written in a manner that is clear, logical, and consistent

Ability to interact at all levels of the organization. 

Ability to effectively work as a team and independently.

Additional Job Details

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

Department

DIT-Enterprise Planning and Continuous Improvement

Worker Sub-Type

Staff Regular

Salary Range

$97,440.00 - $116,928.00

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources

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