Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Job Description

What will you contribute?

As part of Finastra’s AI COE, we are seeking Engineering Leads to oversee engineering pods to successfully embed AI capabilities into customer service AI products.

Responsibilities & Deliverables:

Your deliverables as an Engineering Lead will include, but are not limited to, the following:

• Lead and manage a cross-functional engineering team including front-end, back-end, AI engineers, and DevOps specialists
• Partner closely with the Customer Service AI Product Owner to translate product vision and requirements into technical solutions
• Oversee the design, development, and deployment of AI-enabled features for customer service AI products (e.g. chatbots, troubleshooting, and automated ticketing solutions, etc)
• Establish engineering standards, best practices, and quality benchmarks for the delivery pod
• Ensure technical excellence across all aspects of development including code quality, testing, and documentation
• Manage sprint execution, technical planning, and resource allocation across the engineering team
• Drive architectural decisions and technical strategy for AI integrations into customer service AI products
• Foster collaboration and knowledge sharing across front-end, back-end, AI, and DevOps disciplines
• Remove technical blockers and resolve dependencies that impact team productivity and delivery
• Establish and maintain CI/CD pipelines, deployment processes, and DevOps practices
• Monitor system performance, reliability, and scalability, implementing improvements as needed
• Mentor and develop engineering talent, providing technical guidance and career development service
• Ensure engineering solutions meet security, compliance, and governance requirements
• Collaborate with architecture and infrastructure teams to leverage shared platforms and services
• Drive continuous improvement in engineering processes, tools, and team capabilities
• Manage technical debt and balance feature delivery with platform stability and maintainability
   

Required Skills & Experience :

• Understanding of customer service and service domains
• Strong technical leadership experience managing cross-functional engineering teams
• Proven track record of delivering complex software solutions
• Deep understanding of full-stack development including front-end, back-end, and infrastructure
• Experience with AI/ML engineering including model integration, deployment, and monitoring
• Strong knowledge of DevOps practices, CI/CD pipelines, and cloud infrastructure
• Expertise in modern software development methodologies including agile and lean practices
• Demonstrated ability to partner effectively with product owners and translate requirements into technical solutions
• Experience leading teams through the complete software development lifecycle
• Strong technical skills with hands-on experience in software architecture and design
• Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
• Track record of building high-performing, collaborative engineering teams
• Experience with microservices architecture, APIs, and cloud-native development
• Strong problem-solving abilities with focus on pragmatic, scalable solutions
  Understanding of software quality practices including testing, code reviews, and technical documentation

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.