Customer Success Operations Lead

Confirmed live in the last 24 hours

Doxel

Compensation

$120k - $145k/per-year-salary

Remote

Hybrid

Posted April 9, 2026

Job Description

Construction is the second-largest industry in the world—nearly 4x the size of SaaS—yet it still operates without the automated feedback loops that modern software teams rely on. Without real-time observability, issues are detected too late, contributing to over $3 Trillion in annual global waste.

Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. From hospitals to data centers, and from field leaders to executive teams, Doxel is used every day to support better decisions and faster delivery. Our platform is trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton.

Doxel’s automated progress tracking solution keeps teams aligned with hard facts that leave no ambiguity on where the project is today, where it will be tomorrow and what decisions need to be made to land it on schedule and on budget. This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16% savings on monthly cash flow.

Backed by Insight Partners and Andreessen Horowitz and with a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams, we're driven to help our customers win.

Join us as we continue our journey to transform the $15T Construction Industry!

The Role

You will be joining Doxel’s Customer Success organization as the founding Customer Success Operations Lead, responsible for designing and building the systems that power customer outcomes at scale.

Doxel is transforming how complex construction projects are executed by giving project teams real-time insight into production and progress. As our customer base grows across North America, EMEA and APAC, our Customer Success organization is evolving into a global team responsible for supporting some of the largest construction projects in the world.

To support that growth, we are investing in the operational systems that allow Customer Success to scale with the same precision, reliability, and rigor that our customers expect on their job sites.

In this role, you will take the Customer Success Operating System to the next level: integrating Planhat, Snowflake, Salesforce, Sigma, and other internal tools to enable lifecycle automation, customer intelligence, and scalable workflows.

You will work closely with Customer Success, Product, Data, and Engineering teams to ensure that customer insights, engagement signals, and operational workflows are connected and actionable.

Most importantly, you will build the infrastructure that enables Doxel’s global Customer Success organization to deliver value faster, detect expansion opportunities earlier, and support predictable growth.

This role is flexible to Remote or hybrid onsite in Menlo Park.

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