Chief Risk & Compliance Officer (CRCO), Technology & Artificial Intelligence

Key Responsibilities and Duties

• Leads the design and implementation of a technology and AI risk management framework, establishing standards, policies, controls and key risk indicators to identify, assess, monitor, and mitigate risks across the full technology and AI ecosystem.
• Oversees cybersecurity risk governance, partnering with the Chief Information Security Officer (CISO) to ensure that cyber threats, vulnerability management, and incident response capabilities align with the organization's risk appetite and regulatory obligations.
• Drives the organization's Responsible AI program in close coordination with the AI Center of Excellence to evolve governance structures for AI risk management as AI capabilities in the industry expand and mature, including model validation, bias detection, explainability standards and ongoing monitoring of AI systems in production.
• Ensures compliance with applicable technology and AI-related regulations, frameworks, and emerging standards, including but not limited to New York Department of Financial Services (NYDFS) regulations, SEC cybersecurity disclosure rules, NIST AI Risk Management Framework, EU AI Act considerations, and relevant state and federal data privacy laws (e.g., CCPA, state biometric privacy laws).
• Partners with data governance and privacy leadership to manage risks associated with data collection, storage, use, and sharing, including third-party data risks and AI training data integrity.
• Leads risk assessment processes for new technology investments, vendor relationships, and third-party/fourth-party technology dependencies, ensuring due diligence and ongoing oversight of critical technology suppliers and third-party providers.
• Advises executive and business leadership on technology and AI risk implications of strategic initiatives, ensuring risk and compliance considerations are integrated into technology roadmaps, platform modernization efforts, and AI deployment decisions.
• Chairs or participates in technology risk and AI governance committees, providing timely and transparent reporting to senior leadership and the Board on the risk profile of the technology and AI portfolio.
• Identifies and responds to emerging risks from the rapid evolution of generative AI, large language models, agentic AI systems, and other frontier technologies (e.g., quantum computing), developing proactive mitigation strategies and organizational guardrails.
• Manages the performance and professional development of a team of technology risk, compliance and AI governance professionals, providing regular feedback, coaching, and development planning to build organizational capability in this rapidly evolving domain.
• Collaborates closely with Internal Audit and other Risk & Compliance functions to ensure technology and AI risk and compliance coverage is integrated into broader enterprise risk, compliance and audit programs.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 10+ Years Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
13PL

QUALIFICATIONS:

• 10+ years of progressive experience in technology risk, compliance, cybersecurity, or AI governance within a complex, regulated financial services environment.
• Demonstrated experience with AI risk frameworks and emerging regulatory requirements strongly preferred.
• Experience with New York Department of Financial Services (NYDFS) Regulation 500 compliance also desired.
• University degree required, advanced degree in Computer Science, Information Systems, Risk Management, Law, or a related field preferred.
• Professional certifications such as CISM, CISA, CISSP, or equivalent AI governance credentials are a plus.
• Strong interpersonal skills and the ability to interact effectively with people at all levels of the organization.

• Ability to think critically and strategically, finding creative and practical solutions to achieve objectives while managing complex risks.
• Excellent oral and written communication skills, including the ability to deliver effective presentations.
• Ability to adapt to and support change in dynamic risk environments.
• Demonstrated ability to work collaboratively with cross-functional groups and provide tactical support to senior management.
• A highly collaborative team player who can effectively manage and influence relationships that are widely dispersed both functionally and geographically.

Related Skills

Adaptability, Business Acumen, Compliance, Consultative Communication, Critical Thinking, General Risk Management, Organizational Savviness, Problem Solving, Relationship Management, Risk Reporting, Technology Systems

Anticipated Posting End Date:

2026-06-01

Base Pay Range: $254,500/yr - $378,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

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