Network Activation Engineer (Hybrid)

Core Responsibilities

• Perform network activations for Comcast customers in accordance with established procedures and best practices.

• Support customer migrations to the Comcast network across various products, including SD-WAN, IPsec, NaaS, MPLS, and SSL VPN solutions.

• Configure and troubleshoot routing protocols such as BGP, OSPF, and EIGRP, ensuring optimal network performance and reliability.

• Apply a solid understanding of routing principles—including route preference based on protocol type, administrative distance, and metric values—to ensure efficient and predictable traffic routing.

• Analyze routing tables and metrics to validate traffic flow and resolve routing issues.

• Establish BGP peerings for customers requiring public internet presence and assist in designing appropriate routing policies.

• Collaborate with carriers to troubleshoot internet circuit issues and ensure timely resolution of connectivity problems.

• Activate and configure cloud services, including Microsoft Azure and Amazon Web Services (AWS), as part of hybrid or cloud-based network deployments.

• Deploy and manage virtual appliances in cloud environments, such as FortiGate VMs and Silverpeak virtual instances.

• Provide technical expertise focused on the data side of the network, ensuring seamless handoff and integration with customer environments.

• Work with a variety of networking hardware, including Fortinet, Meraki, Cradlepoint, ADVA, and Silverpeak devices.

• Handle configuration, deployment, and centralized policy management using FortiManager.

• Configure and support various authentication methods, including RADIUS, LDAP, and SAML, based on customer environments.

• Enable and manage UTM (Unified Threat Management) features such as firewall policies, antivirus, web filtering, intrusion prevention, and application control.

• Troubleshoot UTM-related issues, including identifying and resolving incorrect blocks or filtering behavior that impacts legitimate traffic.

• Collaborate with internal teams and customers to ensure timely and successful activations, migrations, and issue resolutions.

• Maintain detailed documentation and ticket comments, including activation notes, troubleshooting steps, and post-activation tracking.

• Continuously enhance technical skills; certifications such as NSE4, NSE7, CCNA, and CCNP are highly encouraged.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Schedule / Work Set-up / Location:

• Shifting Schedule (must be amenable with any schedule depending on business needs)

• Hybrid Work Set-up (3x onsite, 2x WFH per week)

• Office address is at GLAS Tower, Ortigas Pasig City

• Must be flexible with the schedule and amenable to render overtime and work on holidays if needed

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities