About the role
Job Title:
Cloud Solution Architect (CSA) – Identity & Microsoft Entra IDJob Description
As a Cloud Solution Architect (CSA) in Microsoft Global Delivery, you will provide deep technical expertise in Identity and Access Management, with a strong focus on Microsoft Entra ID. You will support enterprise customers in designing, securing, operating, and modernizing identity architectures across cloud and hybrid environments.
You will act as a trusted technical advisor for identity, authentication, and access control scenarios, helping customers adopt Zero Trust principles while ensuring secure and scalable access to applications, devices, and data.
You will act as a trusted technical advisor for identity, authentication, and access control scenarios, helping customers adopt Zero Trust principles while ensuring secure and scalable access to applications, devices, and data.
Key Responsibilities – Identity & Entra ID
• Act as a technical authority for Microsoft Entra ID (Azure AD) within Global Delivery engagements
• Design and implement Entra ID tenant architectures aligned with security and business requirements
• Support hybrid identity scenarios including Entra Connect and Cloud Sync
• Design and troubleshoot Entra Join and Hybrid Join scenarios
• Design and implement Entra ID tenant architectures aligned with security and business requirements
• Support hybrid identity scenarios including Entra Connect and Cloud Sync
• Design and troubleshoot Entra Join and Hybrid Join scenarios
Key Responsibilities – Security & Access Control
• Implement and optimize Conditional Access, MFA, and Zero Trust identity patterns
• Design and support Privileged Identity Management (PIM) and role-based access control (RBAC)
• Diagnose authentication, authorization, and sign-in issues
• Advise customers on identity governance, lifecycle management, and security posture
• Design and support Privileged Identity Management (PIM) and role-based access control (RBAC)
• Diagnose authentication, authorization, and sign-in issues
• Advise customers on identity governance, lifecycle management, and security posture
Key Responsibilities – Operations & Troubleshooting
• Investigate complex identity issues using logs, audit data, and sign-in reports
• Troubleshoot authentication protocols and access flows
• Support incident response and post-incident analysis for identity-related outages
• Collaborate with security, endpoint, and infrastructure teams on end-to-end solutions
• Troubleshoot authentication protocols and access flows
• Support incident response and post-incident analysis for identity-related outages
• Collaborate with security, endpoint, and infrastructure teams on end-to-end solutions
Required Technical Skills
• Strong hands-on experience with Microsoft Entra ID
• Experience with hybrid identity, synchronization, and federation concepts
• Solid understanding of identity security, authentication, and authorization models
• Knowledge of Azure networking fundamentals as they relate to identity
• Experience with hybrid identity, synchronization, and federation concepts
• Solid understanding of identity security, authentication, and authorization models
• Knowledge of Azure networking fundamentals as they relate to identity
Preferred Qualifications
• Experience working in enterprise identity or security-focused roles
• Familiarity with Zero Trust architectures and identity governance
• Strong problem-solving, analytical, and communication skills
• Familiarity with Zero Trust architectures and identity governance
• Strong problem-solving, analytical, and communication skills
Location:
SWE Work-at-HomeLanguage Requirements:
Time Type:
Full timeAplyr's read
Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
What's promising
- •Concentrix offers diverse career opportunities across technology and customer service roles.
- •The company has a strong global presence, providing international career mobility.
- •Investment in technology solutions enhances their competitive edge in customer engagement.
What to watch
- •High employee turnover is a common issue in the BPO industry.
- •Work-life balance can be challenging due to demanding client needs.
- •Limited public information about career growth opportunities within Concentrix.
Why Concentrix
- •Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
- •The company supports bilingual and multilingual roles, reflecting its global client base.
- •Concentrix's strategic partnerships enhance its service offerings and market reach.
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About Concentrix
Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.
