PM - Executive

Department - Project Management

Job Title - PM - Executive

Grade - B1 (Lower grade of Skale 40)

Skale - 40

Owner - HR

Role Description

The role incumbent, as an individual contributor assigned to a specific geography, is responsible to plan, commission and monitor activities to ensure the successful completion of assigned primary market research projects.  He/she/They have to be the bridge across all project EW and suppliers, manage project schedule, ensure delivery while monitoring financial parameters.

Roles & Responsibilities

• Understand the Client domain, the product (Kantar viz. cross-media, Brand, Creative etc.), the project and the job-specs
• Understand end-to-end project life cycle
• Ensure delivery of a complete project to the geography from inception to completion. with minimal guidance
• Proactively list all the relevant internal and external information that will be required for the project design/setup and alert local account team to these needs
• Source quotes from external suppliers, where appropriate, always ensuring that the best cost and timing has been given and work with the client service team for all necessary approvals
• Commission all internal and external stakeholders
• Produce the project plan and relevant timelines. Ensure that all stakeholders have access/are notified of timelines
• Co-ordinate with Kantar Profiles teams for Fieldwork management
• Coordinate with the production teams and clients (CS/in-market team for seamless project execution
• Execute project plans to ensure timely and accurate delivery of outcomes in alignment with the agreed design, timeline, and budget
• Accountable for quality control throughout the entire project, from inputs to deliverables (in questionnaires, scripts,) code frames, , meeting specifications
• Responsible for script checking, including translated scripts, before sharing with the client
• Independently manage client communication. Establish a primary point of contact with stakeholders and nurture relationships
• Proactively foster stronger relationships between Client Service, local teams, and technical teams
• Lead or participate in kick-off meetings, review meetings, regular status calls, and consistently provide project status updates, address queries, and offer support and guidance to all relevant teams
• Log and document all feedback, accurately by the set deadline, adhering to process protocols and conventions.
• Monitor and ensure adherence to project scope as per SoW
• Inform all stakeholders of project status especially with respect to scope, time and cost (estimated vs actual), along with  progress
• Troubleshoot and resolve queries from various stakeholders while supporting Project lead for root cause analysis (RCA) and action steps.
• Deliver to defined performance metrics and competencies
• Comply with defined processes and guidelines as per ISO manual
• Interact with Stakeholders  across functions within the cluster / country team
• Adhere to defined work practices viz. Time Sheets, work status, responsiveness to queries, escalation to line manager
• Successful completion & certification on internal skill level trainings; SUP  Intermediate Topics within specified timelines
• Any other task as provided by the Manager or the organization at any time.

Technical skills and Knowledge

• Good written and verbal communication in English
• Proficiency in MS Office suite  is essential
• Knowledge of principles of Project Management and Project Management Tools
• Knowledge about all Kantar products
• Knowledge about Questionnaire design and flow
• Knowledge of Escalation Matrix within the Centers and also with in-market / CS teams

Kantar Success Factors – Key Competencies (Behaviors and Attitude)

Leads with Impact

Eye for detail and excellence. Adds value to the assigned task

Demonstrate sound understanding of  team’s goals and build required skills

Client Oriented

Consulting capability – recommend solutions and options

Owns Commercial Success

Effective Time Management, Prioritization and workload management

Connects to Win

Excellent Written /,Verbal communication skill

Excellent listening skills

High level of Intercultural sensitivity, inclusivity and ability to work with colleagues from diverse backgrounds

Strong Influencing and issue resolution Skills

Builds Great Teams

Team and collaboration skills

Proactively seek feedback and work on feedback provided.

Seek out other people’s ideas and opinions within own team and potentially from other teams

Builds Lasting Change

Adaptability – ability to respond to positively and quickly to change in environment or requirements. Remains focused on the task.

Help colleagues adapt to change faster and better