About the role
Customer Service Supervisor
Ecolab is seeking a Customer Service Supervisor to support the Corporate Account organization and field associates by providing customer service, support and timely processing of leasing information, as well as take orders and coordinate the shipments. The Asset Management team will look to this person as a leader in the department for direction, coaching and guidance. In addition, this person will work independently of the supervisor, and requires an advanced level of decision making, accuracy, communication and problem solving skills.
What’s in it For You:
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What You Will Do:
Ensure customer satisfaction, both internally and externally.
Provide guidance, coaching, and support to team members, and help resolve any issues that arise.
Manage overall team performance and handle customer complaints promptly and effectively.
Implement strategies aimed at continually improving service quality, as well as developing and enforcing standards and processes.
Oversee the daily activities of customer service operations, ensuring smooth workflows.
Assist the customer service team with any duties as needed.
Manage invoicing, including submission and resolution of related issues.
Oversee operations for both Saudi and Bahrain regions.
Manage all sales-related requirements as necessary.
Ensure all invoices are submitted to customers within 72 hours.
Take on additional duties as needed to support the team’s success.
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Aplyr's read
Ecolab excels in providing essential water, hygiene, and energy solutions, attracting professionals committed to sustainability and innovation in environmental services.
What's promising
- •Ecolab leads in sustainable water and hygiene solutions, crucial for environmental safety.
- •The company offers diverse roles, from technical to managerial, supporting career growth.
- •Strong global presence ensures stability and opportunities for international work experience.
What to watch
- •Ecolab's work can involve high-pressure environments due to client demands.
- •Limited public information about internal career progression and employee satisfaction.
- •The company faces challenges in balancing rapid growth with maintaining service quality.
Why Ecolab
- •Ecolab integrates advanced technology with environmental services, setting it apart in the industry.
- •Its focus on sustainability directly impacts global ecological health.
- •The company's extensive client base spans multiple industries, offering varied professional experiences.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Ecolab
Ecolab is a global leader in water, hygiene, and energy technologies and services, providing comprehensive solutions to help businesses maintain clean and safe environments.
