Client Success Manager, Channel

Confirmed live in the last 24 hours

TechnologyAdvice

Compensation

$60,000 - $70,000/year

United States - Remote

Remote

Posted April 1, 2026

Job Description

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

Our Client Success team ensures that every client has a seamless, positive, and results-driven experience. As a Client Success Coordinator, Channel, you will support and manage a portfolio of channel-driven accounts, acting as a key partner to both clients and internal stakeholders.

This role is specifically designed for someone who understands the IT Channel ecosystem—including how vendors, distributors, and partners (MSPs, VARs, resellers) work together—and can confidently support channel marketers in executing demand generation programs.

You will play a critical role in ensuring alignment between partner expectations, client goals, and internal delivery—helping us scale and strengthen our channel business.

This is more than project coordination. It requires ownership, attention to detail, the ability to proactively manage relationships, troubleshoot issues, and drive consistent results across multiple stakeholders.

Location: United States

What you'll do

Manage day-to-day communication for channel-supported client accounts, including vendors and partner-driven programs.
Serve as a trusted partner to channel marketers, understanding their goals and helping translate them into successful campaign execution.
Support onboarding for channel clients, ensuring expectations, timelines, and deliverables are clearly aligned across all stakeholders.
Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise.
Proactively identify and present cross-sell and upsell opportunities by analyzing campaign performance, client needs, and partner goals, helping drive retention and long-term account growth.
Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions.
Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success.
Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations.

Who you are

1–2 years of experience in sales, client success, account management, or a related role supporting or working within the IT Channel space.
Familiar with the channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller relationships.
A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom.
Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy.
Highly organized, able to juggle multiple accounts while still giving each client personal attention and care.
Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers.
Motivated to learn and dive into campaign performance

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