About the role

Aplyr's Quick Take

This role is about managing relationships with existing customers after a sale, ensuring they are satisfied and successfully using the company's mobile security solutions. It's a customer success position that requires both strong interpersonal skills and a solid technical understanding of the product.

Good fit

Ideal candidates have over 10 years of experience in enterprise software, with at least 5 years in customer success, preferably in security. They should be self-motivated and comfortable navigating both technical and customer-facing challenges.

Worth noting

The role involves regional travel for customer meetings, which may not suit everyone. The emphasis on a strong technical background alongside customer management is notable, suggesting a need for candidates who can bridge both areas effectively.

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

As part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Brazil (Candidate will travel regionally as required for customer meetings)

RESPONSIBILITIES:

Account Management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams

Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.

Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data.

Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.

Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities.

Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.

QUALIFICATIONS: B.S. in Computer Science or an equivalent engineering degree 10+ years of experience working with Enterprise software solutions, startup experience desirable. 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers. Self-motivated, strong problem-solving skills with good business acumen Database/SQL skills are a must. Domain expertise in Mobility & Security is highly desirable. Ability to travel as needed to customer sites.

ADDITIONAL RESPONSIBILITIES: Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues. Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Skills & Tags

go rust machine learning ai mobile ios android data

Aplyr's read

Zimperium is a leader in mobile threat defense, ideal for tech-savvy professionals passionate about cutting-edge cybersecurity solutions.
Synthesized from recent postings & public sources

What's promising

•Zimperium's focus on mobile threat defense addresses a critical and growing area of cybersecurity.
•The company offers global opportunities, with roles across India, Europe, and the Americas.
•Strong emphasis on innovation, hiring roles like AI Engineer and Detection Researcher.

What to watch

•Limited public information about company culture and employee satisfaction.
•Highly specialized focus may limit broader cybersecurity career opportunities.
•Competitive industry with constant pressure to innovate and adapt to new threats.

Why Zimperium

•Specializes exclusively in mobile threat defense, setting it apart from broader cybersecurity firms.
•Offers a diverse range of roles, from technical engineering to customer success.
•Global presence with strategic hires in key international markets.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Zimperium

Zimperium

zimperium.com

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Zimperium is a cybersecurity company that specializes in mobile threat defense, providing solutions to protect mobile devices from various security threats.