About the role

Aplyr's Quick Take

This role is about overseeing and standardizing the global Customer Order Management process at Armacell. You'll be responsible for defining policies, driving improvements, and collaborating with various stakeholders, primarily in a strategic capacity rather than day-to-day operations.

Good fit

Ideal candidates have over 10 years of experience in Customer Service or Order Management, with strong skills in SAP and process governance. A collaborative, strategic mindset and experience in global environments will help you thrive here.

Worth noting

The position emphasizes a transformation initiative involving S/4HANA and AI solutions, which may appeal to those interested in tech-driven process improvements. The hybrid work model offers flexibility, but the role requires significant global collaboration.

Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!

Take ownership of Armacell's global Customer Order Management process, shaping a future-ready Customer Service model and driving standardisation across every region.

Your Tasks

Own the end-to-end global Customer Order Management process as design authority
Define and maintain global process standards, policies, SOPs and governance
Develop the new Customer Service operating model, including organisation and governance
Drive process harmonisation, reviewing and approving local deviations
Collaborate with Global Process Owners across Customer Management and Billing & Collection
Define and maintain global KPIs, KAIs and performance frameworks
Own the continuous improvement roadmap, including automation and AI-enabled solutions
Act as business lead and design authority for S/4HANA and transformation initiatives

Your Profile

10+ years of experience in Customer Service, Order Management or Order-to-Cash
Proven track record in global process ownership, governance and operating model design across multiple regions
Strong SAP ERP experience, preferably including S/4HANA transformation programmes
Strong understanding of process controls, compliance and audit expectations
Fluent English
Experience leading business harmonisation and stakeholder management in a global matrix an advantage
Knowledge of AI-enabled solutions in and outside S/4HANA an advantage

Our Offer

Armacell offers a competitive salary package according to your experience and skillset
Flat hierarchies and short decision-making paths
Respectful and inclusive work culture in an international environment
Integration Events (Family day, Global Armacell Day)
Hybrid working model (3/2 – office/home)
Luxmed – Medical Care Package
Multisports Card
Life Insurance
…

#LI-Hybrid

#LI-AH1

Time Type:

Full time

Aplyr's read

Armacell excels in flexible insulation foams, driving innovation in sustainable building solutions. Ideal for those passionate about manufacturing and sustainable construction technologies.
Synthesized from recent postings & public sources

What's promising

•Armacell is a leader in flexible insulation foams, offering stability in a niche market.
•The company invests in innovative and sustainable solutions, appealing to environmentally conscious professionals.
•Global presence provides diverse career opportunities across regions and functions.

What to watch

•Manufacturing roles may involve repetitive tasks and physical demands.
•Limited public information about work-life balance and company culture.
•Industry-specific focus may limit opportunities for those seeking broader roles.

Why Armacell

•Armacell's specialization in flexible insulation foams sets it apart in the construction industry.
•Commitment to sustainability drives innovation in product development.
•Global operations offer exposure to international markets and practices.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Armacell

Armacell

armacell.com

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Armacell is a global leader in flexible insulation foams for the equipment insulation market and a key player in the development of innovative and sustainable solutions for the building and construction industry.