IT Support Technician

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness:  prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

Flow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ — covering hardware, endpoints, and Flow's internal software and SaaS platforms. As part of the broader scope of the role, the technician will also provide on-site support to other Flow properties in the Miami area as needed.

This position reports directly to the Head of IT and works closely with both HQ staff and property operations teams across the portfolio. A key part of the role involves partnering with local HR to ensure new hires have the equipment, access, and IT support they need from day one. The ideal candidate is technically grounded, service-oriented, and capable of managing a varied ticket queue independently while knowing when and how to escalate. Comfort driving to a remote property and resolving issues hands-on is part of the role's scope, but the day-to-day rhythm is rooted at HQ.