Solution Engineer - AI Business Solution & Business Process

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.  

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.  If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.   

The AI Business Solutions team within the SME&C division is driving digital transformation for small and medium-sized enterprises by leveraging Microsoft Cloud and generative AI technologies. We are seeking a Solution Engineer who will primarily focus on Dynamics 365 Finance & Operations (FO) and Supply Chain Management (SCM), as well as generative AI solutions such as Copilot Studio. In this role, you will help customers solve business challenges through technical expertise and lead solution implementation, collaborating with global teams and partners.

Responsibilities

• Understand customer business challenges and requirements, and design optimal solutions using ERP (especially D365 FO & SCM) and generative AI solutions such as Copilot Studio.
• Conduct technical demonstrations, Proof of Concepts (PoC), and workshops.
• Collaborate with partners and sales teams to support deal acquisition from a technical perspective.
• Provide technical leadership in implementation projects (requirements definition, Fit & Gap analysis, design reviews, etc.).
• Deliver technical training and share knowledge with customers and partners.
• Share information and best practices with global teams and partners.
• Stay up to date with the latest technologies (Copilot, generative AI, etc.) and drive their adoption internally and externally.

Qualifications

Required:

3+ years of experience in technical sales, pre-sales, or consulting for any ERP business application (e.g., Dynamics 365, SAP, Oracle, etc.).

Native-level proficiency in Japanese.

Preferred:

Experience in implementation or proposal of D365 FO or SCM.Knowledge and experience with generative AI solutions, especially Copilot Studio.English communication skills (for collaboration with global teams).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.