AI UX Conversational Analyst Intern

About your role

Rocket Lawyer is making the law affordable and simple. You will join the Rocket Copilot™ team to help us bridge the gap between complex legal logic and a friendly, human-centric conversational experience. This is a high-impact role where you will see your work live in a product used by millions.

How you will make a difference day to day

• Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity.
• Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products.
• User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents.
• Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform.
• Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement
• Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response.
• Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better

What you’ll need

• Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field.
• Analytical Curiosity: You love digging into data to find the "Why" behind a user's behavior.
• Writing Skills: You can take a 10-sentence text and turn it into a 2-sentence conversational response without losing the meaning.
• Research Background: You have undertaken previous research projects in different areas. Cataloging experience is a plus.
• Some familiarity with LLMs (like Gemini) and a desire to learn professional tools
• Mission-Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection
• Language/ Translation Skills: You can understand the nuances in analyzing the style, tone and language used by Copilot, and identify where users respond positively.