About the role
Job Summary:
We are seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments. This role is responsible for executing deployments through Azure DevOps (ADO) release pipelines, troubleshooting technical issues, contributing to automation initiatives, and providing 24×7 production support to ensure high service availability and customer satisfaction.This position requires strong technical troubleshooting skills, experience with release management, and the ability to collaborate across DevOps, Infrastructure, CAT, and Dev Support teams.
Job Description:
Key Responsibilities
Application Installation & Upgrades
- Perform application installations, upgrades, and configuration across Customer test and production environments.
- Execute deployment activities using Azure DevOps release pipelines.
- Follow change management processes to ensure safe and reliable releases.
- Validate deployments and coordinate with the cross-functional teams.
Release & Deployment Support
- Monitor and manage CI/CD pipelines to ensure successful releases.
- Troubleshoot deployment failures and environment-related issues.
- Maintain deployment documentation, runbooks, and standard operating procedures.
- Collaborate with DevOps teams to improve deployment reliability.
Technical Support (24×7 Operations)
- Provide L2/L3 technical support for hosted applications and infrastructure.
- Participate in on-call rotations for incident response and resolution.
- Investigate production issues, perform root cause analysis, and recommend preventive actions.
- Ensure adherence to SLA commitments and incident management processes.
Collaboration & Communication
- Work closely with cross-functional teams including Infrastructure, DevOps, , and Product Engineering.
- Provide timely updates during incidents, maintenance windows, and releases.
- Document known issues, resolutions, and best practices.
Required Qualifications
- 3+ years of experience in technical support, hosting operations, or application support roles.
- Experience deploying and supporting enterprise applications.
- Strong troubleshooting skills across application, server, and networking layers.
- Familiarity with Windows/Linux server environments.
- Understanding of change management and release processes.
- Willingness to work in a 24×7 support model, including on-call rotations.
Preferred Qualifications
- Experience with scripting/automation (PowerShell, Bash, Python, etc.).
- Familiarity with cloud platforms (Azure).
- Knowledge of monitoring and alerting tools.
- Experience supporting database-driven applications (Oracle/SQL Server).
- ITIL certification or familiarity with ITIL practices.
Worker Type:
RegularNumber of Openings Available:
1Aplyr's read
AssetWorks specializes in asset management software, serving diverse sectors like government and education, and attracts professionals in tech, sales, and support roles.
What's promising
- •Strong focus on niche asset management solutions for varied sectors.
- •Recent hiring indicates growth in technology and support roles.
- •Opportunities for interns suggest investment in developing talent.
What to watch
- •Limited public information about company culture and work environment.
- •Potential challenges in adapting to diverse industry needs.
- •Highly specialized product focus may limit broader market appeal.
Why AssetWorks
- •Specializes in asset management for government and educational sectors.
- •Offers a range of roles from technical to managerial positions.
- •Provides solutions tailored to specific industry requirements.
Aplyr’s read is generated by AI from public sources. Was it useful?
About AssetWorks
AssetWorks Inc. provides asset management solutions and software for organizations in various sectors, including government, education, and commercial enterprises.
