Client Support Specialist

Responsibilities

• Act as a product and service expert with the ability to identify client needs and offer bank products that will meet the client’s needs

• Answer large volume of customer calls, email and secure message inquiries concerning products, services, notices, statements, etc. related to program offerings including new account application, savings account products, reward/loyalty programs, and online banking

• Greet and assist customers in a friendly, professional manner

• Ensure customers experience exceptional service and that information provided is thorough and accurate

• Continually maintain working knowledge of all relevant software, products, and services required to effectively answer customer inquiries

• Consistently close each call by typing a closing summary that will detail the outcome of the call, the nature of call, whether the call required escalation, or if the call was processed entirely by the Agent

• Other duties as assigned

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ.  Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Qualifications

• High School diploma, general education degree (GED), or equivalent required

• 2+ year’s customer service experience in a professional environment required

• • Financial services call center experience strongly preferred

• Bilingual Spanish language, both verbal and written, preferred

• Excellent verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise, and organized manner

• Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns

• Excellent problem solving and organization skills

• Ability to work independently and multi-task in a fast-paced and constantly changing environment

• Strong PC skills, including proficiency with Microsoft Office (Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment

• Must be able to work a flexible schedule that will require extended evening and Saturday hours

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.