Product Manager, Payment and Finance Products (NEA)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

• Strategic Vision and Leadership: Develop and articulate a compelling product vision and strategy aligned with the agency’s overall goals. Lead the product team to achieve this vision.

• Product Lifecycle Management: Oversee the entire product lifecycle from ideation to launch and post-launch optimization. Ensure timely delivery of high-quality products.

• Market and Customer Research: Conduct thorough market analysis and customer research to identify needs, trends, and opportunities. Utilize insights to inform product development and positioning.

• Roadmap Development: Create and maintain a comprehensive product roadmap that prioritizes features and enhancements based on business impact, customer feedback, and market demand.

• Stakeholder Collaboration: Work closely with engineering, design, marketing, sales, and customer support teams to ensure alignment and effective communication throughout the product development process.

• Performance Metrics: Define and track key performance indicators (KPIs) or OKRs to measure product success and inform decision-making. Use data-driven insights to make informed adjustments to the product strategy.

• Customer Advocacy: Act as the voice of the customer within the organization. Ensure that customer needs and feedback are integrated into product planning and development.

• Innovation and Improvement: Foster a culture of continuous improvement and innovation. Stay abreast of industry trends and emerging technologies to drive product evolution.

• Lead in development of digital roadmap and introduction of appropriate digital solutions to partner with cross functional business teams, WOG and industry partners to achieve greater business outcomes

• Mentor other product managers: Provide guidance and leadership to fellow product managers, fostering a culture of continuous learning and collaboration while developing strategic thinking capabilities across the product team.

• Track product performance: Monitor and analyse product metrics and user feedback to ensure alignment with business objectives and customer needs, enabling data-driven decisions for product improvements.

• Lead in organisation wide Digital, Design and Data capabilities development, digital innovation and continuous improvement to build a high performing team

• Support the annual submission of the Digital Government Blueprint (DGB) KPIs to Smart Nation Office, and support MOF in the preparation of Ministry Family Digitalisation Plan

[What we are looking for]

• Bachelor’s degree in business, Engineering, or a related field

• 2+ years of experience in product management, with a proven track record of managing successful products and mentoring other junior product managers.

• Strong leadership and team management skills.

• Excellent analytical, problem-solving, and decision-making abilities.

• Excellent communication and interpersonal skills.

• Experience with agile methodologies and product management tools.

• Ability to work effectively in a fast-paced, dynamic environment.

• Worked in Payment solution is preferred but not mandatory

Good to have

• Knowledge of Payment systems (cards, NETS, PayNow, wallets, Payment gateways, Settlement and reconciliation processes, is added advantage

• Experience working with Visa, NETS, acquiring banks or payment service providers

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers