HR Coordinator (Apprentice)

HR Coordinator (Apprentice) 

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.  

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. 

Contract: Initially a Fixed term contract for 15 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.  

Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider. 

Salary: £26,936 

Location: Exchange Tower, Docklands, London

Reporting to: People Hub Manager 

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. 

About Us: 

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.  

Our HR team plays a crucial role in driving business success through our people. The HR function supports all people-related activities, including strategy & policy, employee relations, recruitment, reward, learning & development, performance management, and wellbeing. 

What You’ll Do:  

•  Completing your apprenticeship qualification 

• Providing quality first line customer support and dealing with a variety of queries via email, phone or in person whilst ensuring policy and process is adhered to. 

• Providing an exceptional customer service that is professional, friendly and approachable 

•  Processing a range of operational tasks for our customers throughout all stages of the employee lifecycle. 

• Managing your own workload as well as helping the whole team succeed 

• Identifying areas of concern and suggesting potential process improvements 

• Proactively taking ownership of your own development and building HR knowledge to pass your apprenticeship and make a valuable contribution to the team. 

• Using our systems and processes in line with our organisational policies   

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria: 

Minimum Criteria  

• You will have achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification) 

• On enrolment onto the apprenticeship (September 2026) you will not be in full-time education or receiving of funding for other learning programmes.  

• You will need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship 

• Have an interest in Human Resources 

Why You'll Love Working with Us: 

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values 

• Flexibility: Work your way — mix of hybrid and in-office 

• Wellbeing: [Health plan, gym memberships, mental health support] 

• Growth: We invest in your future with [courses, mentorship, promotions] 

• Culture: Diverse. Inclusive. Collaborative. Fun. 

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us: 

• 25 days holiday entitlement, with the option to buy extra or sell days 

• Generous pension 

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave 

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few 

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others 

• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only 

How to apply  

To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be reviewing your qualifications to ensure you are eligible for the apprenticeship you have applied for. 

If you do not hold the required qualifications, you will not be eligible for this Apprenticeship  

Applications need to be submitted by 15th June 2026. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! 

The recruitment process 

Once you have applied, the recruitment process is as follows: 

Online tests: The team will review your qualifications once the job advert has closed. If you meet the requirements, you will be emailed the tests to complete, which must be completed within 72 hours. The tests are: 

·       Cognitive Ability test to assess your problem solving, critical thinking & attention to detail 

·       Workplace Behaviour Assessment, to evaluate if you’d be happy in the role applied for. 

On-demand Video interview: If you pass the previous stage, you will be sent an on-demand video interview to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview. 

We partner with Criteria to deliver the assessments & video interview. You can visit their website to learn more about the platform & read their privacy notice. 

Face to face interview: If you are successful after the on-demand video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you’ll be doing as an apprentice.  

A full job profile is available on request and will be provided to candidates shortlisted to the candidates that have been shortlisted to the on-demand Video interview 

The Financial Ombudsman is an Equal Opportunity Employer. 

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more