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Job Description:

We’re seeking a dynamic leader to oversee Records and Information Governance (IG) operations across multiple client sites nationwide. This role ensures consistent implementation of firm-wide IG initiatives, drives operational excellence, and fosters strong client relationships. Hybrid position that will require a minimum of 3-4 days per week in the office.

What You’ll Do

• Lead and manage IG and Records teams across multiple offices.

• Partner with Enterprise Account Director to achieve revenue goals, control costs, and deliver exceptional client service.

• Develop and implement training programs to support staff growth and performance.

• Serve as the primary point of contact for client issues and relationship management.

• Develop Standard Operating Procedures, Oversee Audits, to ensure compliance with firm implemented IG policies.

• Prepare monthly reports and assist with annual business reviews.

What We’re Looking For

• Experience: 5+ years in Records & Information Management (RIM) or IG, in a legal environment.

• Experience: 2+ years of direct supervisory experience

• Skills: Strong leadership, communication, and organizational skills; ability to write SOPs and share best practices.

• Technical Knowledge: Familiarity with RIM/IG software (FileTrail, LegalKEY, iManage Records Manager) and Document Management Systems (iManage/FileSite, NetDocs).

• Education: Bachelor’s degree preferred but not required

• Ability to travel as needed; both regionally and nationally

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

Why Join Us?

• Work with a cross-functional team of IG experts, operations, and technology professionals.

• Opportunity to shape and standardize IG practices across a national footprint.

• Collaborative culture focused on excellence and client satisfaction.

The Compensation range for this role is 85,000 to 125,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience, and qualifications

This position is part of the Opensity Solutions team.  For Information on Opensity’s benefits please visit opensitybenefits.com.

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.