Customer Success Specialist

Customer Success Specialist Profile:

Fueled by our customers and business growth, we’re looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product. 

The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Specialists need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon e-commerce platform. 

In this role you will:

• Manage Customer's advertising spend to approved budgets
•  Maximize customers ad performance by following CIQ best practices and leveraging CIQ tools
• Adjust advertising campaigns to meet Join Success Plan KPI
• Collaborate with Engineering and platform team for product improvements
• Communicate and collaborate closely with account CSM
•  Perform deep-dive analysis on customer advertising performance and recommend appropriate adjustments
• Work A-synchronously with US team to achieve customer JSP's

Preferred Qualities or Experience:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 2+ total years