Customer Success Engineer

Confirmed live in the last 24 hours

WalkMe

Tokyo

On-site

Posted January 16, 2026

Job Description

Industry leader? Well, how about an industry creator?!

At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

We are looking for a Customer Success Engineer (CSE) to work on strategic assignments that ensure customers are maximizing value from WalkMe solutions and improving overall customer sentiment.The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs.This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.

当社は、WalkMe ソリューションから顧客が最大の価値を引き出し、顧客満足度を向上させるための戦略的な業務を担う Customer Success Engineer（CSE） を募集しています。CSE は、アドバイザリー、実装経験、カスタマーサクセスエンジニアリング、イネーブルメント、そしてプロアクティブな働きかけを組み合わせ、導入促進、継続率向上、成長を推進します。プロアクティブさは、レポート分析、AI の示唆の活用、顧客ニーズの先読みなどによって示されます。本ポジションは製品機能とビジネス成果の橋渡し役を果たし、信頼できるアドバイザーであると同時に、戦略的イニシアチブに対するハンズオンのリソースとして機能します。

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